And why does Ofcom not consider it to be an abuse requiring an "Own Initiative Investigation" for customers to ring a company expecting to get through to their billing or technical support department right away only to be placed in a queue with no indication at all of that queue length and then be charged £2 or £3 on their phone bill that they were not expecting to pay to queue for 30 or 40 minutes?   And that's before we take into account pain, anguish suffering and consequential lost time to the caller of having to waste that 40 minutes of their lives.

It seems that the only reason perpetually customer feedback ignoring Ofcom has been prepared to act here is because the government agencies like the Passport Agency, who run their own scam lines on 0870, are now complaining loudly that they are losing all their own 0870 revenue share to scammers like Passport Advice on 0871.

As with the tv 09 prize quiz lines it is pointless for Ofcom to investigate the individual cases (which should be done by the Police if it involves impersonation) as the problem is actually the whole damn system which allows people to be encouraged to ring phone numbers for which they do not know the cost in advance and/or do not get told the cost of immediately after the call.  The whole 084/7 09 system also allows other members of the household to steal from the bill payer without the bill payer's consent to those payments being made.

Isn't it just so typical of utterly useless Ofcom to start an "Own Initiative Investigation" in response to a telco operator complaint but never to do so in response to thousands of complaints from the public about 084/7 numbers that keep callers on hold from 20 minutes to an hour with no advance indication this is likely to happen.