yes agree with you, changing to 0871 is just going to make it worse for all of us.
People need to be educated on this. It doesn't seem that companies changing to 0871 is going to give us 'Joe Public' what we want. It seems that Ofcom have failed to see this coming. what a mess as per non-geo above.

They try and change things so the costs go down, the result, companies move to 0871, making it more expensive than before. A total joke.

But how do we get some coverage on 0871 - who do we blame - the businesses or Ofcom!?

  Can anything be done to overcome Virgin Media's latest "improvement" to introduce 090 numbers for Broadband customer helpline calls?  Their cheery message reads:
"Hello,

From 1st July, our broadband helpline number is changing and from then on it'll cost 25p per minute to call from a Virgin home phone, plus 10p to connect. Mobiles and other networks may vary. The new number is 0906 212 1111.

Over and above this, we want to make it quicker and easier for you to find the information you need. So when you need help, here's what to do:

Step 1

If you're having trouble with your broadband service, for example if it's running slower than it should be, or you're having trouble seeing certain pages, the first thing to do is switch off your computer and modem, then restart it again. This may repair any basic faults right away and get you back up and running quickly.

Step 2

If that didn't work, the next thing to do is call our service status line on 0800 561 0061 to find out if there's a problem in your area. It's absolutely free. Or if you still have access to the internet, you can visit our help site. It's at http://www.virginmedia.com/help

If you have questions about things like how to set up your email account or how to sort out your internet security, you'll find the answers online too.

Step 3

If you can't find what you're looking for online, or you can't look online, then you can call our new broadband helpline.

We have over 200 Virgin Broadband experts ready to help if you're having issues with your Virgin Broadband modem or service. So they can help you faster, you'll need to have your account details to hand and be at your computer.

If you have a question about equipment that hasn't been supplied by Virgin Media, like your computer or your Blackberry, then you'll need to get in touch with your manufacturer or you can call the PC helpline on 0906 991 0001. It costs £1 a minute plus 10p to connect. Mobiles and other networks may vary.

We hope that helps and that you continue to enjoy the same great service!




The Virgin Media team"

fleksys wrote on Jun 22^nd, 2007 at 8:25pm:

It seems that NTL/Virgin Media can't decide what it's doing. IIRC it introduced 0845 customer services and 10p/min 0871 technical support last year and then reverted back to free 150/151.

jenniferfh wrote on Jul 17^th, 2007 at 12:04pm:


Has the old (geographic) number become unobtainable? Or have they just started publicising the 0845?

If it's the latter, just carry on using the old one - it will almost certainly still work

(08 numbers are just like a forwarding service - they still "point" to a proper number, which can still be used)

Quote:

They are answering the Geo. number and refusing to connect me to an extension.  Only the 0845 is given as an alternative and that's after some solid questioning.

JH

Cruz wrote on Jul 27^th, 2007 at 7:18pm:

That's spooky. I was just about to post the same message as I'm checking out an entry for one of their outlets and was looking on the Travelodge website.

Dave wrote on Jul 27^th, 2007 at 7:31pm:

In which case, do the (quite a few) geographical numbers on the database just transfer to the new 0871 numbers?