FLG
Newbie
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Posts: 15
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Guys, your all forgetting one thing.....
Banks don't offer Customer Service anymore, it's all SELL SELL SELL!!!!
And I like the Natwest answer of how they get to ring you back, "we send a fax to the branch", I worked for another High Street Bank, our 0845 ching centres used to do that to, the faxes ended up in the bin unless we could sell customers something.
And you don't need 0845 numbers to operate overflow calls, thats just pure lies, it can be done on 01/02 numbers with the right equipment. 0845 number = profit = fat bonuses
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