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Natwest Bank 0845/0870 (Read 29,774 times)
Anonymous
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Re: Natwest Bank 0845/0870
Reply #15 - Apr 25th, 2007 at 7:55pm
 
In highlight of your previous message your friend sounds as though she was trying to transfer money into her ISA account and as this is a TAX free account the goverment put a block on it if there are no depsoits in the previous tax year.

In defense of Natwest as a group, we did up until quite recently ask customers to visit the branch to remove the government block. It was suggested by an internal source that all Customer Service Advisors CSA for short, send the forms to the home address rather than asking them to visit branches. As this was a main concern from our customers that this was the only way it could be done we opted to send the forms by post.

Just to clarify for those of you who hold a Tessa ISA, Maxi/Mini ISA the forms can be sent to you by calling one of the following departments:

Customer Care Team
or
Customer Service Line

Paul
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billybilly
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Re: Natwest Bank 0845/0870
Reply #16 - Apr 26th, 2007 at 8:55am
 
Loggie

I notice at the start of your post that the number has the Skype icon.

I see it a lot now and am curious as to who shows the number that way.

Is the company with the number advertising the fact they use Skype (with pc) so we can call free or are they inviting a Skypeout call.

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Anonymous
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Re: Natwest Bank 0845/0870
Reply #17 - Apr 26th, 2007 at 6:09pm
 
BillyBilly, when you see a Skype logo generally speaking it means that the person/business in question are contactable via Skype. If you are a user of the skype service yourself you can use this method to initiate a call to the registered Skype username or SkypeIn number.

For more information on SkypeIn numbers visit the hyperlink below:

http://www.skype.com/intl/en-gb/products/skypein/

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Notuk
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Re: Natwest Bank 0845/0870
Reply #18 - May 25th, 2007 at 2:11pm
 
The following message was posted on the NatWest business internet banking site today :-

If you are experiencing problems dialling the following Bankline Help desk numbers please use the alternate number provided below.

If you dial 08453003967 or 08453003968,please dial 01423532019

If you dial 08453004108 please dial 01423532583

All other numbers are operating as normal.

We appreciate your patience and assistance in ensuring only urgent Payment queries are directed to these numbers.

This message will be updated in one hour.


There was another message some time later requesting callers to revert to the original 0845 number.

I wonder whether or not the Geographical Numbers are still working..............
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a very nice man
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Re: Natwest Bank 0845/0870
Reply #19 - May 25th, 2007 at 3:17pm
 
Can confirm that 01423532019 still functions at 1517hrs on Fri 25 May, and was answered within 8 rings.
Remember to use 141 first when dialling.
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Dave
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Re: Natwest Bank 0845/0870
Reply #20 - May 25th, 2007 at 3:56pm
 
Notuk wrote on May 25th, 2007 at 2:11pm:
If you dial 08453003967 or 08453003968,please dial 01423532019

If you dial 08453004108 please dial 01423532583

Thanks for this Notuk, I will add these numbers to the database.
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nanstallon
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Re: Natwest Bank 0845/0870
Reply #21 - Jun 27th, 2007 at 10:53pm
 
I've found NatWest Bank pretty determined to make you use their 0870 numbers.  I took up a new credit card offer, with an 0800 number.  Straight through with that call, credit card promptly approved and issued and balance transfer done very efficiently.  Great!

Couple of weeks later I wanted to do another balance transfer - OK I'm a card tart!  I tried to use the same 0800 number and was firmly directed to the 0870 number on the back of the card.  I phoned them, but after being put on hold - 'thank you for your patience' crap - I hung up.  I then found another 0800 number on your website but on phoming that number was again firmly told to use the number on the back of my card.  I then used a geographic number which can be worked out by the international number also on the back of the card.  This was reasonanbly quick to answer.

It shows how 0870 numbers are used as 'profit centres'; you are put on hold to generate more revenue share for the bank.  Is there any other country where businesses get away with making you pay premium rates to do business with them?
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Re: Natwest Bank 0845/0870
Reply #22 - Jul 1st, 2007 at 5:01pm
 
loggsie  :- a decent business should not make money via peoples misfortune creeps like try to turn greed & selfishness into moral virtues. you brown tongued yes man,no your not a man your a mouse
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FLG
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Re: Natwest Bank 0845/0870
Reply #23 - Jul 26th, 2007 at 11:03am
 
Guys, your all forgetting one thing.....

Banks don't offer Customer Service anymore, it's all SELL SELL SELL!!!!

And I like the Natwest answer of how they get to ring you back, "we send a fax to the branch", I worked for another High Street Bank, our 0845 ching centres used to do that to, the faxes ended up in the bin unless we could sell customers something.

And you don't need 0845 numbers to operate overflow calls, thats just pure lies, it can be done on 01/02 numbers with the right equipment. 0845 number = profit = fat bonuses

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Re: Natwest Bank 0845/0870
Reply #24 - Jul 27th, 2007 at 8:45am
 
In defence of NatWest a geographic alternative, albeit in the international form, is printed on the back of their card beside the 0870 number, and it does work. People with just a little savvy will call that instead of the 0870 number (prefixed with 141 of course).
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