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ICSTIS 0871 Consultation (Read 109,619 times)
Dave
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Re: ICSTIS 0871 Consultation
Reply #15 - Jun 20th, 2007 at 1:41pm
 
Martin Lewis has started a thread on this on MSE here.
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NGMsGhost
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Re: ICSTIS 0871 Consultation
Reply #16 - Jun 20th, 2007 at 3:07pm
 
Dave wrote on Jun 20th, 2007 at 1:41pm:
Martin Lewis has started a thread on this on MSE here.


Martin Lewis has just mentioned the ICSTIS consultation on 0871 numbers in his weekly moneysavingexpert email and encourages subscribers to it to respond.  He has also provided a link to the thread discussing the ICSTIS consultation on this website but unfortunately he has misdescribed it as being an Ofcom consultation.

But why isn't the 0871 ICSTIS consultation and its closing date now mentioned on the Front Page of the www.saynoto0870.com website.  Instead all we have is a link to the long closed 10 Downing Street petition.

How long does it take for Daniel to change this to a link to the ICSTIS consultation when there are only 10 days left to go for people to get their responses in???
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bbb_uk
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Re: ICSTIS 0871 Consultation
Reply #17 - Jun 20th, 2007 at 5:00pm
 
NGMsGhost wrote on Jun 20th, 2007 at 3:07pm:
Martin Lewis has just mentioned the ICSTIS consultation on 0871 numbers in his weekly moneysavingexpert email and encourages subscribers to it to respond.  He has also provided a link to the thread discussing the ICSTIS consultation on this website but unfortunately he has misdescribed it as being an Ofcom consultation.
Martin asked me if it was ok for which I pointed out that he referred to it as an Ofcom consultation not ICSTIS. He's probably that busy that he thought he'd do it later and has since forgotten.  The important thing is that he has mentioned it in his email.
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NGMsGhost
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Re: ICSTIS 0871 Consultation
Reply #18 - Jun 20th, 2007 at 5:13pm
 
bbb_uk wrote on Jun 20th, 2007 at 5:00pm:
Martin asked me if it was ok for which I pointed out that he referred to it as an Ofcom consultation not ICSTIS. He's probably that busy that he thought he'd do it later and has since forgotten.  The important thing is that he has mentioned it in his email


And what about the ICSTIS consultation not currently being mentioned and linked to on the home page of this website instead of there being only a link to the long closed 10 Downing Street Petition??  Huh Shocked Cry

Neither you or Dave seem prepared to answer that question bbb_uk. Undecided
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« Last Edit: Jun 20th, 2007 at 5:17pm by NGMsGhost »  

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Dave
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Re: ICSTIS 0871 Consultation
Reply #19 - Jun 20th, 2007 at 5:19pm
 
NGMsGhost wrote on Jun 20th, 2007 at 5:13pm:
And what about the ICSTIS consultation not currently being mentioned and linked to on the home page of this website instead of there being only a link to the long closed 10 Downing Street Petition??  Huh Shocked Cry

Daniel has done this today. A mass email is being worked upon and will be sent soon.
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NGMsGhost
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Re: ICSTIS 0871 Consultation
Reply #20 - Jun 20th, 2007 at 6:07pm
 
Dave wrote on Jun 20th, 2007 at 5:19pm:
Daniel has done this today.


Or more accurately Daniel has done it in the short interval that followed the making of the suggestion in my post of an hour or so ago.  So its nice to know that the comments of forum members can be acted on so quickly.Wink Smiley


Its almost right too except that the home page link just says its an ICSTIS consultation and makes no mention of 0871.

In fact I think we should really be saying "tell ICSTIS 0871 numbers must not become the new 0870 and that call queuing on all 0871 numbers must be banned".

Quote:
A mass email is being worked upon and will be sent soon.


A trifle late in the day what with summer holidays looming and all.  Although realistically most people (myself included) usually find it pretty hard to muster the energy required to respond to a regulator consultation until the final deadline is looming.
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« Last Edit: Jun 20th, 2007 at 6:08pm by NGMsGhost »  

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NGMsGhost
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Re: ICSTIS 0871 Consultation
Reply #21 - Jun 20th, 2007 at 8:48pm
 
I just received the below email, although to an old forum ID rather than to my current NGMs Ghost one.  So it seems Daniel has been hard at work and all the forum's thousands of registered members will soon be getting an email encouraging them to give ICSTIS their views on 0871 numbers.

Well done for all your hard work in organising this Daniel. Smiley Smiley Smiley
Quote:
-----Original Message-----
From: SAYNOTO0870.COM
Sent: 20 June 2007 21:29
Subject: SAYNOTO0870.COM - ICSTIS CONSULTATION

SAYNOTO0870.COM

Non-Geographical Alternative Telephone Numbers
Alternatives to 0800, 0808, 0844, 0845, 0870 & 0871 Numbers.
Awarded Website Of The Day by BBC Radio 2, and featured in the media, including
on the BBC Radio 2's Jeremy Vine show, BBC's Working Lunch and The Guardian.

--------------------------------------------------------------------------------


WE KNOW YOU HATE 0870 NUMBERS, BUT 0871 ARE JUST AS BAD (IF NOT WORSE)

MAKE YOUR THOUGHTS KNOWN TO ICSTIS - CONSULTATION DEADLINE IS 28TH JUNE 2007

Dear Nongeographical_Ma,

As you may or may not be aware, ICSTIS (Independent Committee for the Supervision of Standards of the Telephone Information Services), has released a consultation on the use of 0871 telephone numbers.

In this consultation, ICSTIS’ main objective is to ensure that clear pricing information is given with regards to the cost of the call.

ICSTIS believe there is nothing wrong with consumers being charged whilst queuing, even if over 20 minutes in some circumstances !!

The deadline for this consultation is Thursday 28th June, therefore if you wish to ensure better consumer protection regarding 0871 numbers then please respond to this consultation.

When revenue sharing ends on 0870 numbers, it is very likely that many companies will migrate to 0871 numbers.

You have 1 week left to make your views on this matter official.  Details on the consultation and more information can be found by visiting the consultation area of the SAYNOTO0870.COM website.  Click here to visit this section.  If you have any queries then please post in the forum thread here.

For those of you not familiar with 0871 numbers, these numbers are similar in nature to 0870 numbers, yet they are charged at a maximum per minute rate (from a BT landline) of 10p/min – Calls charges from mobiles and other telephone providers may be higher.

Please take the time to visit the website and make your views known.  You can download and complete the questionnaire, or send your comments by e-mail to ICSTIS using the e-mail address on the consultation section of the SAYNOTO0870.COM website.

The SAYNOTO0870.COM website can be visited by clicking here, or to access the Consultation information click here.

Thanks again to you all for your continued support,

Daniel (SAYNOTO0870.COM)
Website Administrator

--------------------------------------------------------------------------------


You have received this e-mail as you are a registered user on the discussion forum section of the SAYNOTO0870.COM website.  If you no longer want to receive communications from this site, please contact us by
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Re: ICSTIS 0871 Consultation
Reply #22 - Jun 21st, 2007 at 7:23am
 
It is wrong, wrong, wrong that punters should be paying through their nose, up to 10p/min, when kept hanging on when calling a0871 number. Angry

The sooner an end it put to this scam, the better.

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Re: ICSTIS 0871 Consultation
Reply #23 - Jun 21st, 2007 at 7:50am
 
WHAT IS THE POINT OF ORGANISATIONS LIKE BT AND TISCALI AND VIRGIN ETC. OFFERING FREE WEEKEND AND EVENING CALLS TO NATIONAL AND LOCAL NUMBERS IF YOU CONTINUE TO ALLOW COMPANIES TO MAKE A MOCKERY OF THESE OFFERS BY PROVIDING 0871 NUMBERS FOR THEIR USE AND PROFIT.

DO YOU REALLY WANT TO SPEND £££££ COMPLAINING ABOUT AN ALREADY SHODDY SERVICE YOU ARE RECEIVING FROM A SUPPLIER?

DO YOU REALLY WANT TO PAY FOR THE PRIVILEGE OF LETTING AN ORGANISATION KNOW THAT THEIR GOODS HAVEN'T ARRIVED.

DO YU REALLY WANT TO PAY FOR THE HONOUR OF ORDERING SOMETHING OVER THE TELEPHONE/

I know I don't!  I will avoid calling any company using anything but an 01, 02, or eventually 03 number and ensure MY business goes to a company that has enough faith in it's ability to make profit without clawing
a few more pence back from Joe Public.
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Re: ICSTIS 0871 Consultation
Reply #24 - Jun 21st, 2007 at 9:30am
 
Hi, has anyone started any petition on the Government website? Although it has not worked for road pricing over a million people signed it so MP's are at least aware of what is going on, not that they care of course as long as they get expenses to pay for these calls. My wife and I have completed and sent back the consultation document, probably another waste of time but hey we have to try or lie down and die.

We try where ever possible to avoid these numbers like the plague and like others will NOT buy from companies using these numbers.

Have emailed everyone we know about this, everyone should get it out into the public domain as quickly as possible. We still find a lot of people do not realise they are being charged for the 0870 numbers at the rate they are, when we explain it they are amazed and want to know more.
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NGMsGhost
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Re: ICSTIS 0871 Consultation
Reply #25 - Jun 21st, 2007 at 9:43am
 
sunnylodge wrote on Jun 21st, 2007 at 9:30am:
Hi, has anyone started any petition on the Government website? Although it has not worked for road pricing over a million people signed it so MP's are at least aware of what is going on, not that they care of course as long as they get expenses to pay for these calls.


It seems you are unaware of the recently closed petition on the 10 Downing Street website signed by over 43,000 people or of the pathetic response we then received from Mr Blair's office.

See http://petitions.pm.gov.uk/saynoto0870/

Here is the government response.
Quote:
-----Original Message-----
From: 10 Downing Street [mailto:team@petitions.pm.gov.uk]
Sent: 21 May 2007 17:19
To: e-petition signatories
Subject: Government response to petition 'saynoto0870'


Government response to petition 'saynoto0870'
The e-petition asking the Prime Minister to "compel all organizations using non-geographic numbers (e.g. 0845, 087* prefixes) to also publicize an equivalent geographic number (e.g. 01* / 02* prefixes) where they can be reached (and which can usually be called more cheaply than an 0845 / 087* number)" has now closed. This is a response from the Government.

Thank you for the epetition about the use of non-geographic telephone numbers.

The first few digits of a UK telephone number are already intended to give a broad indication to the caller of the type of service and/or cost of the call. In general those numbers beginning 0870/0871 are the most expensive, 0844/45 in the middle range and 0800 Freephone free of charge.

There are various reasons why a company may choose to use an 08 number. It is for a company's own commercial judgement to decide what type of telephone number to use.

The independent Office of Communications (Ofcom) which is responsible for numbering policy, cannot dictate to companies what type of numbers they must use. Neither can they demand that they link their non-geographic numbers to a local number.

But Ofcom knows that consumers have concerns that 084 and 087 numbers are increasingly being used by businesses as a higher priced alternative to ordinary geographic telephone numbers. Ofcom undertook a major review of its policy on these numbers and last April published a statement setting out a package of consumer-friendly measures.

These include introducing a new range of 03 non-geographic numbers which will cost no more than geographic rates and restoring the link between the 0870 prefix and the actual rates charged by telecoms companies for national rate calls.

These new measures are being introduced over time so, for instance, the introduction of 03 numbers has already started and the alignment of 0870 costs with national rates will come into effect in January 2008. These measures should result in considerably lower prices for consumers. The website address for the Ofcom document is:

http://www.ofcom.org.uk/consult/condocs/nts_forward/statement

Ofcom is also extending the regulation of Premium Rate Numbers to 0871 numbers because of concerns that companies are increasingly using them and charging the caller much higher rates for services such as weather forecasts and sports' information. Consultation will take place this year but the main aim will be to ensure customers know how much it will cost them to call 0871 numbers.

You might also be re-assured to know that the Government advised two years ago all its departments and agencies against their own use of 0870 numbers.

By no means all Departments did use 0870 numbers, but where they did, they should now have been replaced with either geographical, 0845 (local rate) or 0800 numbers.
Further information
Subscribe to our newsletters
Prime Minister's Office homepage
Petition information
If you would like to opt out of receiving further mail on this or any other petitions you signed, please email optout@petitions.pm.gov.uk

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NGMsGhost
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Re: ICSTIS 0871 Consultation
Reply #26 - Jun 21st, 2007 at 9:45am
 
If someone could track down who James Marriott is they might also like to award him a badge for either "cretin of the year" or "lieing 084/7 number salesman of the year" for this petition on the 10 Downing Street website of which he is currently the only signatory.

http://petitions.pm.gov.uk/nongraphnumbers/

On further investigation I see the petition in fact closed on 10th June 2007 and that Mr Marriott found he was alone in his view that 084/7 numbers were a good thing that provided us with cheaper phone calls. Shocked Roll Eyes Cry
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« Last Edit: Jun 21st, 2007 at 9:50am by NGMsGhost »  

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Re: ICSTIS 0871 Consultation
Reply #27 - Jun 21st, 2007 at 9:56am
 
it looks like like normal play is applied - the organisations purporting to represent the consumer failing miserably, protecting big business instead. what's the point of these organisations?

EXAMPLE:

FAVOURITE SAYINGS OF:

ICSTIS           'sorry, those numbers are not under our remit'

OFCOM           'sorry, we don't deal with individual cases'


There should be a campaign to get rid of these organisations. most of the problems experienced by consumers are as a result of guidelines set by these same organisations (especially OFCOM).
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Re: ICSTIS 0871 Consultation
Reply #28 - Jun 21st, 2007 at 10:09am
 
alex01 wrote on Jun 21st, 2007 at 9:56am:
it looks like like normal play is applied - the organisations purporting to represent the consumer failing miserably, protecting big business instead. what's the point of these organisations?

EXAMPLE:

FAVOURITE SAYINGS OF:

ICSTIS           'sorry, those numbers are not under our remit'

OFCOM           'sorry, we don't deal with individual cases'


There should be a campaign to get rid of these organisations. most of the problems experienced by consumers are as a result of guidelines set by these same organisations (especially OFCOM).


Here, here to everything said.

Ofcom in particular seems to function only as a trade association for protecting the interests of the telecoms and broadcasting companies while also providing a well paid stepping stone to an even better paid career for former executives of the telecoms and broadcasting companies.

Even the so called Ofcom Consumer Panel (www.ofcomconsumerpanel.org.uk) is Chaired by a former senior government civil servant (Colette Bowe) especially chosen apparently only because of her need for the handy extra cash and not because she has any sort of genuinely pro consumer agenda or crusading nature.
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« Last Edit: Jun 21st, 2007 at 10:10am by NGMsGhost »  

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Re: ICSTIS 0871 Consultation
Reply #29 - Jun 21st, 2007 at 11:34am
 
Just thought I might add this line to my response. Dont know if its worth it but done it anyway


"Every Company should make freely available on the internet an alternative geographical telephone number whether it be on their website or on any website that can provide these by means of a search engine"
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