jgxenite wrote on Nov 20
th, 2007 at 11:56pm:
Yes, it would be interesting to see how much revenue they will generate from "concerned parents" etc etc. Unless the document contains any kind of monumental discovery, I'm sure I could live without reading it - got far too much work to be doing without having to read a gawd-awful consultation document from PhonePay-whatevertheyarecallednow. That said, I've just noticed that the report on the 0871 consultation on their website is also classed as "CONFIDENTIAL"...
I did have a laugh about Reality's response to ICSTIS Q9:
<<
Q9. Undue delay.We agree with ICSTIS that this is largely a customer service and not a premium
rate issue, and that ICSTIS involvement should therefore be minimal.
If companies
provide a level of customer service that is not appropriate for their customer, then
this is likely to be reflected in their long term competitive market position. It should
also be recognised that there are many ways in which customer contact can be
made, including internet, post and phone. These are all issues which the market is
best left to resolve and ICSTIS should not be involved in these discussions. We
believe that Option D represents a fair approach, though ICSTIS should only get
involved where there is clear intention to defraud callers through long delays.
(It is
worth noting that Government helplines are among the worst offenders on call
queueing)>>
Thus failing to understand that, due to every Tom, Dlck and HMRC using NGNs, there is effectively no 'competitive market position', either in the public or private sector.