SAYNOTO0870.COM - BBC Question Time

jimjim Junior Member Offline Posts: 68 Gender:	BBC Question Time Apr 27^th, 2007 at 11:18am Watching Question Time last night I noticed that they advertised the number 09011 114 411, to contact them during the show and states that normal network rates apply. I thought that 09 premium rate numbers must show the cost of the call and not use a cop out normal network rates apply.
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Heinz

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Re: BBC Question Time
Reply #1 - Apr 27^th, 2007 at 1:18pm

According to the March 2007 BT Specialised Numbers price list, 09011 numbers are charged at ff1 rate - a fixed fee for the call of 24.7p incl. VAT.

If they described it as 'normal rate' or anything like that, it was misleading.

The upsides are it's an 09 number so most people will have realised it's not going to be cheap to call and it's a fixed fee (no per minute charge on top).

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« Last Edit: Apr 27^th, 2007 at 1:21pm by Heinz »

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015

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Tanllan Supreme Member Offline Posts: 797 Gender:	Re: BBC Question Time Reply #2 - Apr 27^th, 2007 at 9:47pm 09011 114 411? What a shame that they do not use 090 1111 4411, or 090 11 11 44 11. After all someone paid a lot of money for a "nice" number and then they waste it with a poor layout. Much like 0207 etc
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jimjim

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Re: BBC Question Time
Reply #3 - Jul 13^th, 2007 at 7:48pm

jimjim wrote on Apr 27^th, 2007 at 11:18am:

Watching Question Time last night I noticed that they advertised the number 09011 114 411, to contact them during the show and states that normal network rates apply. I thought that 09 premium rate numbers must show the cost of the call and not use a cop out normal network rates apply.

Update: I sent a complaint off to Icstis after the programme aired, and finally got a phone call from them the other day saying they could not take any action because the call cost was under 25p.

Should have asked how people are supposed to know the price of 0901 calls when there is no price information, but could not be bothered. What is the point of complaing when nothing gets done.

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« Last Edit: Jul 13^th, 2007 at 7:49pm by jimjim »

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jgxenite

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Re: BBC Question Time
Reply #4 - Sep 20^th, 2007 at 11:15pm

*bump* I still can't believe that the BBC is still publicising this as "normal network rates".

I've sent the following off to NewsWatch (http://news.bbc.co.uk/newswatch/ukfs/hi/newsid_3980000/newsid_3986700/3986771.st...) and will reply back *if* I get a reply:

Quote:

I would like to know why the BBC does not publicise the correct cost for the Question Time number (09011 114 411) when displaying it on the screen? To advertise this number as "normal network rates apply" is completely incorrect - there is no such things as normal network rates. It should say that the call should cost atleast 25p from a landline, with mobile calls costing more than that.

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irrelevant

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Re: BBC Question Time
Reply #5 - Sep 21^st, 2007 at 1:03am

You might get somewhere with the ASA too, although I'm not sure if they can deal with what might be described as editorial content rather than promotional material - however they are certainly upholding complaints that 0871 numbers in adverts need pricing information, so I would expect them to do the same with an 09, even if ICSTIS rules don't require it. (although they might take the view that people know 09 are premium numbers...)

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jgxenite

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Re: BBC Question Time
Reply #6 - Sep 21^st, 2007 at 1:19am

True, people do know that 09 numbers are obviously premium rate, but to describe them as "normal network rate" is totally incorrect. It is really in the same league as saying 0845 is local rate or 0870 is national rate (even worse, 0870/1 as local rate!) In all honesty though, I really don't know why the BBC should have an 09 number for people wanting to join the Question Time audience. You don't have to pay for tickets to go and see other shows (correct me if I'm wrong) so why should you (somewhat stealthily) pay to go and see Question Time?

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« Last Edit: Sep 21^st, 2007 at 1:19am by jgxenite »

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Tanllan

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Re: BBC Question Time
Reply #7 - Sep 21^st, 2007 at 7:50am

jgxenite wrote on Sep 21^st, 2007 at 1:19am:

You don't have to pay for tickets to go and see other shows (correct me if I'm wrong) so why should you (somewhat stealthily) pay to go and see Question Time?

Perhaps because people want to attend the recording and because there is none of this pesky regulation about not faking results?
That is, being able to get away with it.

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irrelevant

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Re: BBC Question Time
Reply #8 - Sep 21^st, 2007 at 7:55am

Indeed. Pretty much all the official guidance now is to specify the actual call costs (in terms of a BT landline).

(Of course, when the official BT pricelist name for the tariff most of 0870 is charged at is "National NTS" then no wonder it still gets used!)

You could of course tke the view that using a 25p/call 09011 is cheaper for the customer than a 10p/min 0871 if the call is going to last more than a couple of minutes... But THAT only goes to show how well 0871 deceives most people...

One phrase I've not heard for quite some time in relation to call costs is "less than the cost of a first class stamp". I guess that's because mostly, nowadays, they aren't ... It used to be common though, when the usual route of entry was to write in..

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NGMsGhost

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Re: BBC Question Time
Reply #9 - Sep 21^st, 2007 at 9:01am

irrelevant wrote on Sep 21^st, 2007 at 1:03am:

You might get somewhere with the ASA too, although I'm not sure if they can deal with what might be described as editorial content rather than promotional material - however they are certainly upholding complaints that 0871 numbers in adverts need pricing information, so I would expect them to do the same with an 09, even if ICSTIS rules don't require it. (although they might take the view that people know 09 are premium numbers...)

Its clear from the email I had back from the ASA yesterday about the misleading Samaritans 0845 price indication in the closing credit of their Skins program that they will deem this as not an advert but instead information material within a program. As a result of this it then becomes a matter for Ofcom's broadcast complaints division to deal with. Shocked

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bbb_uk

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Re: BBC Question Time
Reply #10 - Sep 21^st, 2007 at 6:50pm

NGMsGhost wrote on Sep 21^st, 2007 at 9:01am:

Its clear from the email I had back from the ASA yesterday about the misleading Samaritans 0845 price indication in the closing credit of their Skins program that they will deem this as not an advert but instead information material within a program. As a result of this it then becomes a matter for Ofcom's broadcast complaints division to deal with. Shocked

Well you stand more of a chance of getting every business/organisation and government department to switch from 084x/087x to 03x than getting Ofcom to do anything right (or at least heading in the right direction) Grin

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Re: BBC Question Time
Reply #11 - Sep 21^st, 2007 at 6:56pm

jimjim wrote on Jul 13^th, 2007 at 7:48pm:

I sent a complaint off to Icstis after the programme aired, and finally got a phone call from them the other day saying they could not take any action because the call cost was under 25p.

This just shows how much of a balls up our telephone system is in! Icstis, the premium telephone regulator, cannot take action against a premium rate number because it is under the cost that is recognised as being a premium rate!! Ofcom will probably say it is Icstis' remit, not ours. All they will do is pass the buck backwards and forwards while the BBC continues to covertly gain revenue from a number that people will probably assume is normal network rate because people trust the BBC (well, probably less so now - why isn't this being reported as a breach of trust against the BBC?!?!)

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jgxenite

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Re: BBC Question Time
Reply #12 - Nov 1^st, 2007 at 11:15pm

Well, maybe the BBC has finally taken our comments onboard. However, it appears they are still ignoring our views on NGNs...

Question Time has a new 0871 number, and finally the BBC has said how much the call costs (unsurprisingly, 10p a minute...) Just shows that the BBC doesn't want to lose out on the revenue from their (now deprecated) 090 number. Wonder if their 090 has been cancelled, or whether people will be paying 25p to listen to an announcement telling them the number has changed...

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jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,454 Gender:	Re: BBC Question Time Reply #13 - Nov 1^st, 2007 at 11:35pm Just incase anyone was interested, the new number is 0871 626 99 88.
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samwsmith1 Newbie Offline Posts: 40 York Gender:	Re: BBC Question Time Reply #14 - Sep 17^th, 2010 at 9:54pm Sorry to bring back an old thread, But on QT last night David announced that they have a new no for audience applications which is - 0330 123 99 88 and on facebook the diane4leader campaign sent this no out of the audience producer - 01299 829299.
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