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We've ditched our 0870 (Read 21,662 times)
Tanllan
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Re: We've ditched our 0870
Reply #15 - May 31st, 2007 at 2:20pm
 
Modest and inexpensive hardware and broadband.
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pw4
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Re: We've ditched our 0870
Reply #16 - May 31st, 2007 at 4:52pm
 
Tanllan wrote on May 31st, 2007 at 2:20pm:
Modest and inexpensive hardware and broadband.

At this time it cannot be guaranteed that all post holders have broadband at home, and those who wish to receive calls whilst at their workplace may not have access to it there or approval to use it for that purpose. With some there would be an element of technophobia or ineptitude, which would both impair their performance and create a burden of technical support on the organisation. I wouldn't want potential post holders to be made ineligible for election, co-option or appointment for those reasons (the skills we seek for most posts are not technical) so I imagine that for the immediate future 03 numbers will suit us best. Having said that, I don't think we have been advised of the costs yet. But I have little doubt that a SIP solution will become appropriate in the not too distant future, in the same way that it is now generally accepted that post holders should be able to communicate by e-mail. Nine years ago we issued laptops to twelve post holders to enable this, and one of these was returned unused about three years later when a post holder retired. Now I don't think we need to provide any. Thanks for the suggestion though.
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Tanllan
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Re: We've ditched our 0870
Reply #17 - May 31st, 2007 at 8:54pm
 
A great shame that more of my clients have not thought it through as you have done. I take your point about technophobia or ineptitude, but I believe that the "techie" side should be invisible. After all most people simply want to make and take 'phone calls; not all of us find the field fascinating...
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Kiwi_g
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Re: We've ditched our 0870
Reply #18 - Jun 4th, 2007 at 9:14am
 
I think we are losing sight of the main objectives of the “saynoto0870” site.

Organisations who use 0845 and 0870 for the convenience of redirecting calls to different numbers for various reasons find the system very convenient and at no cost to themselves.  It is the caller who pays for this facility which is why we are all complaining.

I doubt whether these numbers would be used to any extent if the organisations themselves had to pay for this facility which is born out by the number of companies moving to 0871 numbers.
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Tanllan
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Re: We've ditched our 0870
Reply #19 - Jun 4th, 2007 at 10:41am
 
Yup Kiwi_g - and the covert nature of using the 084X, 087X calls, which were previously bundled or not charged at a higher rate, to skim revenue. It is this avoidance of a proper and clearly promoted and protected revenue sharing channel (09X) that attracts the real opprobrium.
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Dave
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Re: We've ditched our 0870
Reply #20 - Jun 4th, 2007 at 6:45pm
 
Tanllan wrote on Jun 4th, 2007 at 10:41am:
Yup Kiwi_g - and the covert nature of using the 084X, 087X calls…

And the persistant lies that come from companies using these numbers. I am fed up of seeing nothing being done.

http://www.ppm-lincs.co.uk/
http://www.click4warehouse.co.uk/
http://www.mouse2house.co.uk/index.php?show=html&page=helpcontact.htm#Contactdet...
http://www.doorwarehouse.co.uk/
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firestop
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Re: We've ditched our 0870
Reply #21 - Jun 5th, 2007 at 6:32am
 
The 'doors warehouse' is either clever or stupid - they have their 0845 number (local rate, naturally) but then give their normal 01 number (but call it National rate!!).

Those not familiar with NGMs will automatically think the 0845 is the cheaper one!! Cunning, or stupid??
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