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SAYNOTO0870.COM › Main Forum › Government and Public Sector › Lancashire Ambulance Trust

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Lancashire Ambulance Trust (Read 7,846 times)

Keith

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Posts: 378
Surrey
Gender: male

Lancashire Ambulance Trust
May 24^th, 2007 at 3:33pm

I sent the following today

I had to make a call to you today and was told I had to use an 0870 number. I'm quite shocked that you are using a revenue generating number.

You should be aware from a response from 10 Downing St to an online petition petition that you are breaking government guidelines by using such a number. I will quote part of the government respoonse:

"You might also be re-assured to know that the Government advised two years ago all its departments and agencies against their own use of 0870 numbers. By no means all Departments did use 0870 numbers, but where they did, they
should now have been replaced"

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Dave

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Re: Lancashire Ambulance Trust
Reply #1 - May 24^th, 2007 at 3:46pm

Is this what you refer to?

Quote:

* We provide our customers with an 0870 for them to either divert their calls to, or issue to their clients
* We answer all calls in the customers name
* We digitally voice record all calls
* All calls are entered into a computer system following an agreed call script
* A call report is sent to an email address as soon as the call is finished
* We then manage the call on behalf of the client, this can include:

o    Paging/SMS a member of their company

o    Calling a member of their company

o    Working to a staff rota

o    Sending out literature

o    Processing a sales order

Call 0870 1278 999 and ask for Shana to find out more

Talk about sick!

So the Ambulance service provides a client with an 0870. So if I were to use their "service" and I wanted my 01/02 number that I have given to many customers, I would have to pay diversion costs to 0870! They won't give me the underlying 01/02 number!

« Last Edit: May 24^th, 2007 at 3:49pm by Dave »

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NGMsGhost

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The Forum Ghost of NonGeographicalMan<b
r />

Posts: 2,720
Surrey, United Kingdom
Gender: male

Re: Lancashire Ambulance Trust
Reply #2 - May 24^th, 2007 at 5:47pm

Dave wrote on May 24^th, 2007 at 3:46pm:

The standard NEG model then.

Are you sure this isn't another NEG owned operation?

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derrick

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Re: Lancashire Ambulance Trust
Reply #3 - May 25^th, 2007 at 4:09pm

As I live in Lancashire I googled their address from our local yellow pages, the site now seems to be a reference site only, but gives these details on the contact us page:-

Postal Address:

Lancashire Ambulance Service NHS Trust

449-451 Garstang Road

Preston

PR3 5LN

ENGLAND

Tel: +44(0)1772 862666

Fax: +44(0)1772 861003

e: http://www.lancashireambulance.com/ContactUs.asp

I got the above from here:- http://www.lancashireambulance.com/

I also have this number,which at the moment is busy:- 01772 773132

~ Edited by Dave: Hyperlink corrected

« Last Edit: May 25^th, 2007 at 4:14pm by Dave »

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Keith Senior Member Offline Posts: 378 Surrey Gender:	Re: Lancashire Ambulance Trust Reply #4 - May 25^th, 2007 at 4:41pm But if you dial +44(0)1772 862666 and ask for someone they give you their 0870 number. You can look up the person you want to speak to also - All 0870 numbers!
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derrick Supreme Member Offline Posts: 1,124	Re: Lancashire Ambulance Trust Reply #5 - May 26^th, 2007 at 8:57am The hyper link Dave "corrected" does not take you to THIS page, as this link does http://www.lancashireambulance.com/ContactDetails.asp
Back to top	« Last Edit: May 26^th, 2007 at 8:58am by derrick » IP Logged

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