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SAYNOTO0870.COM › Main Forum › Geographical Requests › Virgin Media

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Virgin Media (Read 248,825 times)

Minardi

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Derby
Gender: male

Re: Virgin Media
Reply #90 - Jun 20^th, 2008 at 9:45am

oldfogy wrote on May 29^th, 2008 at 11:45pm:

I don't want to hijack this thread but thought important to let other Virgin Media customers aware of the following report.

Heaviest Virgin Media downloaders face new daytime go-slow

http://www.theregister.co.uk/2008/05/29/virgin_media_daytime_restrictions/

Virgin Media will double the number of hours it throttles the bandwidth of customers who hammer its network day and night, changes to its traffic management policy have revealed.

My contract ends on the 6th July and I will be glad to be shot of them. Be here I come.

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happy37

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Kent
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Re: Virgin Media
Reply #91 - Jul 2^nd, 2008 at 7:01am

Minardi and others

I am sure that you all know that Virgin have switched to using the 0845 number for tech support as of 01st July 2008.

The number that I now use to call "tech support" is 0845 454 2222, and not 0906 217 0001.

Does anyone know of or can locate an alternative geographical number for the 0845 number, please?

Thanks for your help.

Regards

happy37

happy37

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derrick Supreme Member Offline Posts: 1,124	Re: Virgin Media Reply #92 - Jul 2^nd, 2008 at 11:59am You can try 01633 670000, it is reception, but if you ask for Tech Support, they should put you through, tell them,(if they mention 0845), that you cannot phone premium rate numbers from your phone. Let us know if it works.
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bbb_uk

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Re: Virgin Media
Reply #93 - Jul 3^rd, 2008 at 4:33pm

happy37 wrote on Jul 2^nd, 2008 at 7:01am:

I am sure that you all know that Virgin have switched to using the 0845 number for tech support as of 01st July 2008.

The number that I now use to call "tech support" is 0845 454 2222, and not 0906 217 0001.

I didn't know that, thanks. I bet that was an embarrassing retreat for them as it wasn't that long ago (was it) that they introduced the premium rate 09x number for tech support.

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Minardi Junior Member Offline Posts: 83 Derby Gender:	Re: Virgin Media Reply #94 - Jul 3^rd, 2008 at 9:49pm I think you should now be able to be put through to Tech Support from CS, as its not premium, but I've never tried. VM have now cocked up my last bill so its back to phonebashing. Useless lot. Just useless.
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jrawle

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Didcot, Oxfordshire
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Re: Virgin Media
Reply #95 - Jul 21^st, 2008 at 10:58am

bbb_uk wrote on Jul 3^rd, 2008 at 4:33pm:

I didn't know that, thanks. I bet that was an embarrassing retreat for them as it wasn't that long ago (was it) that they introduced the premium rate 09x number for tech support.

When I complained about the 09 numbers, their excuse was that other internet providers were calling their technical support line for help! Given how helpful VM usually are (not), I find that hard to believe. They also claimed they'd refund the cost of the call if the problem was their fault, but how often do they ever admit that?

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bbb_uk Global Moderator Offline Posts: 2,041	Re: Virgin Media Reply #96 - Nov 13^th, 2008 at 6:21pm Looks like VM are wise to the 01752 300300 for c/s number because although I was connected (in the end), the recorded section said that this number is soon changing and that you have to ring 0845 number or 150 from a VM landline!
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mikey47 Newbie Offline Posts: 4	Re: Virgin Media Reply #97 - Jan 26^th, 2009 at 2:43pm bbb_uk wrote on Nov 13^th, 2008 at 6:21pm: Looks like VM are wise to the 01752 300300 for c/s number because although I was connected (in the end), the recorded section said that this number is soon changing and that you have to ring 0845 number or 150 from a VM landline! This number does not now work
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fiish

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Posts: 1

Re: Virgin Media
Reply #98 - Apr 25^th, 2009 at 8:41am

I second the report that 01752300300 no longer works as an alternative number. It worked fine earlier this month but when I called them this morning (to complain about my subscription charges being about to increase), I heard a recorded message telling me to dial 0845 454 1111 which hung up right after that.

It is of course free to call 150 from your Virgin phone, but I do not have a landline of any kind.... Undecided

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jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,454 Gender:	Re: Virgin Media Reply #99 - Apr 25^th, 2009 at 8:49am Does the 0800 number still work? It is possible that they have simply moved to another number in that range (301, 302, etc.)
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mikey47 Newbie Offline Posts: 4	Re: Virgin Media Reply #100 - Apr 27^th, 2009 at 6:20am jgxenite wrote on Apr 25^th, 2009 at 8:49am: Does the 0800 number still work? It is possible that they have simply moved to another number in that range (301, 302, etc.) The 08009535353 worked last week when I called retentions.
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pedrolondon Newbie Offline Posts: 3	Re: Virgin Media Reply #101 - Aug 15^th, 2009 at 10:26am Hi is there an upto date non geo number for Virgin Media customer service/faults , non of the numbers in the db seem to work and you cant call the switchboard at the weekend regards
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sherbert

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Re: Virgin Media
Reply #102 - Aug 15^th, 2009 at 11:05am

pedrolondon wrote on Aug 15^th, 2009 at 10:26am:

Hi

is there an upto date non geo number for Virgin Media customer service/faults , non of the numbers in the db seem to work and you cant call the switchboard at the weekend

regards

You have asked for a non geographical number so here it is

Service fault or technical support

Broadband or Phone service:
Call 0845 454 2222 and select Option 3 when prompted.

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pedrolondon Newbie Offline Posts: 3	Re: Virgin Media Reply #103 - Aug 15^th, 2009 at 11:25am sorry i meant geographical was half asleep when i typed originally
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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: Virgin Media Reply #104 - Aug 15^th, 2009 at 11:31am Try 0800 052 2312 I know it is not a geographical number but it is all I could find
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