SAYNOTO0870.COM - Virgin Media

pg80 Newbie Offline Posts: 7	Virgin Media - some numbers no longer working Reply #105 - Apr 12^th, 2010 at 9:56am FYI Virgin Media - some numbers no longer working 01752 300300 - automated message, tells you to dial 0845 0161 283 5510 - grumpy person tells you to dial correct number! 01256 752000 worked nicely! Cheers.
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Virgin Media - some numbers no longer working Reply #106 - Apr 18^th, 2010 at 3:45pm pg80 wrote on Apr 12^th, 2010 at 9:56am: Virgin Media - some numbers no longer working 01752 300300 - automated message, tells you to dial 0845 0161 283 5510 - grumpy person tells you to dial correct number! 01256 752000 worked nicely! Cheers. Thanks. I've updated the list accordingly.
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abprops Newbie Offline Posts: 3	VIRGIN MEDIA 0845 alternative Reply #107 - Sep 7^th, 2010 at 2:32pm Virgin Media alternative number 0845 045 1119. I have been asked to call this number to discuss a problem I reported. Unsurprisingly the person who I have to contact tells me he has called my Virgin Landline several times but cannot make contact. It seems he is unable to use my answer machine
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Dave

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Re: VIRGIN MEDIA 0845 alternative
Reply #108 - Sep 7^th, 2010 at 3:04pm

abprops wrote on Sep 7^th, 2010 at 2:32pm:

Virgin Media alternative number 0845 045 1119. I have been asked to call this number to discuss a problem I reported. Unsurprisingly the person who I have to contact tells me he has called my Virgin Landline several times but cannot make contact. It seems he is unable to use my answer machine

Search the database for

virgin media

and look for possible suitable numbers.

When you find a suitable alternative, let me know by posting here and I will add it to the listings.

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abprops

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Re: Virgin Media
Reply #109 - Sep 7^th, 2010 at 3:23pm

Hi After I checked for an alternative via this website I was informed that I should post on the website. When I did I was informed that I should search first which resulted in the ifo no numbers available. I have tried again and have not found an alternative number. The same message has been displayed again now I have started this post. It seems that I will go round in circles checking the same sources. My understanding is that the alternative numbers for Virgin Media are not available. If this is incorrect plaese explain. As I understand I have done exactly what the guide suggested. I may be wrong of course.

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Dave

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Re: Virgin Media
Reply #110 - Sep 7^th, 2010 at 3:37pm

abprops wrote on Sep 7^th, 2010 at 3:23pm:

Hi After I checked for an alternative via this website I was informed that I should post on the website. When I did I was informed that I should search first which resulted in the ifo no numbers available. I have tried again and have not found an alternative number. The same message has been displayed again now I have started this post. It seems that I will go round in circles checking the same sources. My understanding is that the alternative numbers for Virgin Media are not available. If this is incorrect plaese explain. As I understand I have done exactly what the guide suggested. I may be wrong of course.

Numbers that are listed in the database are those found to work as suitable alternatives for the 08 numbers listed alongside them. The only way to know whether a number is a suitable alternative or not is to try it.

It also follows, that just because a particular 08 number isn't listed, there may in fact be a suitable alternative in there, which will be returned when a search by company name is done.

The number in question, 0845 045 1119, does not appear in any of the entries in the database, most probably because no-one who uses this site has ever come across it before.

I know that in some cases, such as with insurance companies, they have whole boat loads of 08 numbers that do the same thing, which means that single alternatives are likely to work for many 08 numbers. Whether that is the case for this number, I have no idea; it's a case of suck it and see. But going back to insurance companies, if you were to put in one of the 08 numbers that weren't listed, it would return a message to that effect (the message you've seen).

Searching by company name would likely bring up results for that company which would probably yield a suitable alternative.

The best way forward in this situation is for you to look down the listings. By the sounds of what you describe as the type of enquiry it is for, any customer services or faults number may do. There's only one way to find out if it works, and when you do, post it here and I will add it to the listings.

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« Last Edit: Sep 7^th, 2010 at 3:40pm by Dave »

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Dave

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Re: Virgin Media
Reply #111 - Jun 25^th, 2012 at 10:27pm

The main customer services number for Virgin Media residential services is 0845 454 1111 and has an alternative 0333 000 3101.

I've had a clear out and a tidy-up of the entries for Virgin Media.

These verified office numbers have been removed:

0113 293 2000 Leeds office switchboard
01384 838483 Merry Hill, Dudley reception
01384 867790 Merry Hill, Dudley switchboard
01483 750900 former head office switchboard

The head office number is 01256 752000 and this is stil listed in the database.

There are lots of sales 0800 numbers:

0521111
0520380
0520667
0520855
0521060
0521256
0521508
0521934
0522525
0523344
0524076
0529401
1830123
1831234
1832222
9520812
9522027
9522059
9529855
9529857
9530454
9531122

The number 0845 840 7777 is also sales.

The following 0845 numbers have changed to 0845 454 1111 (or 150 from a Virgin phone line):

0845 045 1119
0845 142 0000
0845 454 0000
0845 650 0121

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djalili

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Virgin Media Call Centre
Reply #112 - Jan 13^th, 2014 at 11:43am

I have been given the following number to call for what I believe to be the central call centre for Virgin Media customer services:

0845 234 0037

Quite a few people on facebook etc confirm that this is a customer services number, but I can find no landline option.

If anyone could advise how I go about finding a landline for this number, I'd be hugely grateful.

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Dave

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Re: Virgin Media Call Centre
Reply #113 - Jan 13^th, 2014 at 12:10pm

djalili wrote on Jan 13^th, 2014 at 11:43am:

I have been given the following number to call for what I believe to be the central call centre for Virgin Media customer services:

0845 234 0037

Quite a few people on facebook etc confirm that this is a customer services number, but I can find no landline option.

If anyone could advise how I go about finding a landline for this number, I'd be hugely grateful.

Hello and welcome to SayNoTo0870.com.

I've joined your posting to the existing thread for Virgin Media.

In many cases it's "try it and see" and looking at what's already known is often a useful starting point. For Virgin Media the number 0333 000 3101 is for customer services, although it doesn't answer exactly the same as 0845 234 0037. It requests a Virgin phone number, so I'm unable to proceed and find out what the subsequent options are.

The options on 0845 234 0037 are: 1. New query; 2. Ongoing query and have personal case reference number; 0. Anything else.

If you're calling from a landline where you would otherwise pay for a call to a 03 number then you "might" (try it and see) be able to get to the same place via the sales number 0800 953 5353.

03 numbers cost no more than a call to a 01/02 number and form part of inclusive minutes and bundles. These rules apply when calling from landlines and mobiles equally.

Please let us know what you try and how you get on for each. The website lists alternatives that are found to work and, as such, requires feedback from people who've been successful in order to build the listings.

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« Last Edit: Jan 13^th, 2014 at 12:15pm by Dave »

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