SAYNOTO0870.COM - Virgin Media

Pally

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Re: Virgin Media
Reply #15 - Aug 9^th, 2007 at 2:34pm

I had my computer repaired, then couldn't get online. I didn't realise that the repairer had done something which needed undoing. the first time we rang the tech help a woman in India spent ages asking Qs and then couldn't help us. next time I insisted on speaking to a supervisor, he told me exactly what to do, apologised for the lack of help and refunded (or promised to refund) the cost of the 2nd call (which was shorter than the 1st one but hey you can't have everything)

Always worth asking to speak to the boss.

Pally

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Virgin Media Reply #16 - Aug 23^rd, 2007 at 8:44pm There is an entry in the database saying that if you call 0800 0521435 it will put you through to technical support. Can anyone verify this?
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jrawle

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Re: Virgin Media
Reply #17 - Aug 25^th, 2007 at 12:28pm

Just tried it. It asks for "your PIN number" so I entered by broadband PIN and it said it was incorrect. So either this line isn't for broadband (perhaps it's voicemail or TV, which both have separete PINs - I don't use either service so can't test) or otherwise it could be some sort of activation line for new broadband customers (I think the PIN is needed to activate).

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templar

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Re: Virgin Media
Reply #18 - Aug 30^th, 2007 at 4:53pm

nutellajunkie wrote on Jul 31^st, 2007 at 2:49pm:

151 is the faults line for most of the services, but with broadband bring the most enquired about, they wont just pass you through anymore. Now the 090 whatever number is 25p a minute, 10p connection, however, I do now have proof that they will reimburse all charges at the end of the call, IF, the fault is VirginMedia's. I know this because I have suddenly hit a problem with my modem (which has been on for about 6 years with no problems).

I do frown upon dialing the 09 number, but I praise the idea that they will refund straight away if the fault is indeed theirs. Maybe not the best tactic, but still it should keep away the time wasters and the stupid. Oh and the call is answered within half a ring.

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templar Newbie Offline Justabloke Posts: 6	Re: Virgin Media Reply #19 - Aug 30^th, 2007 at 4:58pm Sorry 'bout that last post PPl, went the wrong way. Yes...... I did find a similar response to the question of VM, & if the problem was INDEED theirs then we do get a refund.It would be nice tho, if it was made more clear to all of us, newbie or veteran do you not agree?
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hewittcw

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Re: Virgin Media
Reply #20 - Sep 19^th, 2007 at 8:42am

Had a problem connecting this morning. Went through all the usual fixes and then read this forum thread before calling. Spoke to a good guy based in Swansea and explained I know the drill (power off router and PC, wait for 2 mins restart router and reboot PC). He tested the modem remotely found a hardware issue and organised a service engineer visit and refunded me a bit more than the call costed

He told me that he had resigned rather than becoming part of the IBM support team that Virgin had outsourced their business to. Felt he would be prevented from giving good customer service.

However I think that if you approach the call correctly eg. stating that non-fault calls are refundable, you stand a good chance of getting any charges back.
Also they have a freephone status line for known service affecting issues should you have no connectivity at all (0800 5610061).

In all honesty this call went pretty well.

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bazzerfewi

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Re: Virgin Media
Reply #21 - Sep 23^rd, 2007 at 6:00am

Hi I am not in the industry but I have researched 08 numbers and my findings were as follows

1) 08 numbers can use call routing this will enable the 08 number to connect to the next free STD number as far as I am aware there is not limit to how many std numbers used

2) If all lines are in use and the number cannot be routed the caller will hear an engaged tone.

I hope this helps, I am only aware of this because we use an 0845 number some years ago.

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bazzerfewi Supreme Member Offline Baz Posts: 580 Barnsley Gender:	Re: Virgin Media Reply #22 - Sep 24^th, 2007 at 6:45am I know there is probably a logical answer to this! In regard to 0906 numbers are they sat on an 01/02 the same as 08 numbers. If this is the case and 08 alternative numbers can be obtained why can't 09 alternative numbers be obtained.
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regazzi

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Re: Virgin Media
Reply #23 - Sep 26^th, 2007 at 8:07am

I have spent over two hours on the phone with these chancers today, and this is not the first time. The operaters, who seem to have limited English, ask the same questions over and over trying to push up the cost of the calls. The refuse to help and refuse to put you through to a manager or supervisor. The 0800 numbers in the UK are equally as useless. I have been trying to get them to remove their services because I am sick of paying for services that I don't have.
I am at a loss to figure out how a company, who treat their customers so badly can survive, or perhaps all of these companies are the same. And the Bearded Git goes on tv to say how good he is! Chancer in Cheif
The sooner these chancers go bankrupt the better.

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bazzerfewi

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Re: Virgin Media
Reply #24 - Sep 26^th, 2007 at 8:16am

Below are a number of Telewest Goegraphical numbers, now if I am correct 0906 numbers all sit on 01/02 Geo numbers so maybe the 0906 212 1111 is sat on one of these numbers plese feel free to try them and let me know how you get on. I will also give it a try, I assume the caller has to be insitant.

0906 212 1111

01483 750 900
01483 750 900
01483 750 901
01772 902 902
01483 750 900
01483 750 901
01634 300 199

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happy37

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Re: Virgin Media
Reply #25 - Sep 26^th, 2007 at 10:18am

Hi bazzerfewi

Many thanks for your post - guess what!!! - have just tried the numbers that you gave.

Here are my results:-

0906 212 1111

01483 750 900 - someone picked up. said that this number was for the switchboard. I asked if they could put me through to the Broadband Tech Support helpline. They said they would - the phone then went into an announcements loop...press 1 for this, press 2 for that...etc... - never did it once actually put me through to the helpline... Angry

01483 750 901 - this is a fax number??? Huh

01772 902 902 - exactly the same as 01483 750 900 - as per the above...yet you don't get through to the Broadband Tech Support helpline!!!

and.....

01634 300 199 - this is a fax number??? Huh

Back to the drawing board then!!! - unless someone else has some better luck than me!!! - thanks for trying and keep trying so that we can defeat these cheats!!! Wink

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happy37

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jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,454 Gender:	Re: Virgin Media Reply #26 - Sep 26^th, 2007 at 11:10am It is ofcourse possible that the helpline number lies somewhere above 01483 750 900 and 01772 902 902. Have you tried any of the numbers following these (903, 904, 905 etc)? Probably best to try them out of hours incase they are office staff numbers.
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bazzerfewi Supreme Member Offline Baz Posts: 580 Barnsley Gender:	Re: Virgin Media Reply #27 - Sep 26^th, 2007 at 12:42pm When I have a few hours to spare I am going to try this I have done it in the past and sometimes it works, usally due to a member of staff giving out an alternative internal number. Many Thanks I will let you know my finding Baz
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happy37

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Re: Virgin Media
Reply #28 - Sep 26^th, 2007 at 12:53pm

Hi Baz

Please do!!!

Also, please let us know of your findings - I had to phone VM Tech Support twice yesterday evening...am awaiting a callback from them after 2pm today anyway...let's see if I get that!!!

If yes, then fine...I did ask them last night for a refund on my 2 calls from last night.

If not, will phone them again later tonight and ask for a refund on tonight's call.

Will keep you posted...hope to hear from you likewise with any number(s) in due course.

Good luck and thanks Wink

Regards

happy37

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happy37

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templar Newbie Offline Justabloke Posts: 6	Re: Virgin Media Reply #29 - Oct 2^nd, 2007 at 10:58am Just phoned OfCom & complained about this ongoing issue of 0906...etc too & they gave me a complaint number which I intend to quote in an e-mail & hand written letter to VM as protest to these charges. Come back Blueyonder..........,all is forgiven....Branson......,the UK's answer to Gates,another greedy BS imho.
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