If your call centre actually answered my queries rather than either telling me its my fault when I know it isn't or just palming it off to an engineer who will just change the modem, you would probably get alot further. I've been with Virgin for 2 months, so far I've had to call you at least once a week as you cannot get my bill or my service right. The chap I spoke to on the 0906 last night (I got a refund) admitted "You seem to know much more about computers than me". How is that service?

[/Rant]

I will give Virgin credit though - Better than Tiscali. I can understand what the Virgin Media people are saying.

I can understand your frustrations on the calls let me explain a few things where I work we have to follow a system called the FDT (fault diagnostic tool) which has yes/no answers to questions we then click on the relevent answer to get to the next question etc -depending how long the csr has worked for the company depends on weither this is stuck to rigidly (which they seem to do in India) or weither we can interpret it in our own way thats why India always seems "scripted" If you're not happy with the was the call has been dealt with ask to speak to a manager or a csr from the Liverpool faults centre it can be done I know it's a bt of a pain but it may be worth it and if you speak to a manager each manager has a dirrect dial number (if they are from Liverpool it will start with 0151477 then another 4 digit number ask them for it then you will have a contact if you need it again ***** I HAVE JUST FOUND OUT A WAY TO GET THROUGH TO THE BBAND TEAM FREE YOU NEED TO CALL CUSTOMER RELATIONS MON-FRI 9-5PM AND TELL THEM YOU WANT TO DISCONNECT ALL YOUR SERVICES BECAUSE IT COSTS MONEY TO GO THROUGH TO THE BBAND TEAM THEY HAVE A FREEPHONE NUMBER WHICH THEY HAVE TO ENTER A UNIQUE PIN AND THEY CAN PUT YOU THROUGH**** it may depend on the operator but they have the facility to xfer to that dept

You can't please some people can you "oldfogey" when you go thru to cust relations tell them the reason you are cancelling is because of the cost of the bband call they wont disconnect you but will put you thru depending on who you speak to most csr's will xfer you to bband team

If anybody has premuim call blocking and cannot connect to Broadband support, the way round this is to
put in the following,- (star) *80 (Pin No.) 5791 (bb suport) 0906 2121111.

Premuim call blocking will return after useing above. Hope this helps

I had loads of problems with VM BB earlier this year and I rang VM to tell them I was closing my account and withdrawing al my services.   I then rang BT to order a BT phone line with a view to getting BT.

A few days later VIrgin rang me to say that they didn't want to lose me (I have been with them 11 years).  Apparently BT had been on to request the number to allow them to transfer it over to BT.  However, BT could not install my new line for 3 weeks because of this.

So, Mr Virgin Media has done a deal with me, effectively reducing my phone and Broadband charge by £20 per month for ever.    And yes, I have this in writing.

As long as I don't reduce my package it will remain discounted.  If I increase my package, I keep the same level of discount.

Also, they refunded the cost of my 0906 calls, refunded the entire cost of BB whilst the problem was ongoing and have given me a £10 goodwill payment.

I think that's a winner!

So I have rang BT and cancelled the installation.   Just in case, I've told Virgin that if the servcei degenerates again, I shall be off again.  So far, the service has been perfect!

XLR_Motorsport wrote on Nov 22^nd, 2007 at 1:26am:

I have the "L" BB package which is a 4 MB connection, the cost is £24:00 per month.  

As for their TV package, well what can you say, except "it's all repeats" even the NEW Virgin 1 channel.

I was watching the TV last night and during the adverts was one for a program "exclusive to Virgin" starting sometime NEXT week (sorry I can't remember exactly what it was) but I was already watching it on a different Virgin channel to the one that it was supposed to be starting exclusively to Virgin next week.  

1st series of The UNIT  = Yes, the "ALL NEW" episode one was about 4 weeks ago.

I don't know about Criminal Minds, as I don't watch it.