If you dial 0800 052 1435 you are asked to enter a PIN.  Does anyone know what to dial next?  Thanks.

I assume that you made contact via the 0906 number I have written to them and they contacted me and said that if ever I had a need to contact tech support all my call chareges will be refunded unless I contacted them and the fault was due to my error.

So far they have stuck to this, if you have been charged for the call insist on a refund, but I assume you have done this already.

Baz

Don't understand that at all.  Of course it won't work as it is not a proper number.  There is no such code as *80 anyway. 

My original question was about 0800 052 1435 which only links to a system which ask for your PIN code.  Not sure how long the code should be or what it should be.  So obviously no-one has been able to shed any light on this either.  If anyone does, please get in touch.  Cheers.

You will need to have your account number and serial numbers to hand.

Phoning your number gets you through to a real person very quickly and it sounds like they are in the UK, at least an English voice answered me. 

I was only testing this connection and did not go into any conversation with the operator, i just gave an excuse that I dialed the wrong department

Today I tried to call Virgin Media because they have failed to disconnect the rubbish cable broadband yesterday as they agreed on 2 January. (Now they are claiming I didn't give a month's notice and that I have to pay another month, but that's another matter..)

Anyway, virtually all the 0800 numbers I tried from the database no longer work if you choose any options that would be of use to existing customers. They all just say to dial the 0845 number. Someone needs to review these.

Finally, I had some success using 0800 052 0166. They put me through to someone who, when I said I was on cable broadband, put me through to India (or so it sounded).

They didn't deal satisfactorily with me, but that's because the department I need isn't open on Sunday.

I stress that it was an alternative to the 0845 I was looking for, not the rip-off 09 technical support number (thankfully, I'll never need the latter again, not that I ever phoned it when I did need it).

I need to add another email address to my vm account, unfortunately I get the error message Parameter Error

Unable to create mailbox, returned InvalidCosDomain

last time I had this problem dialing 150 ressolved this now they want me to dial 0906 212 1111, why should I pay for this service when they already get a lot of money from me?

Does anybody know how  I can resolve this error message, I know it's not my pc because it also happens on the wifes and sons laptops, all help gratefully accepted, thanks, Harry

I find today that Virgin Media have stopped at least some of the (free or geographical) numbers listed on this site as alternatives to their 0845 454 1111 general enquiries/problems number.  Does anyone have any breaktrhoughs on this one?