SAYNOTO0870.COM - Virgin Media

qisback

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Re: Virgin Media
Reply #75 - Feb 28^th, 2008 at 7:04pm

Hello people,

First post, but hopefully one that people will want to read.

I've had a long techinical problem with my line in that I can only get a 2mb connection since Janurary (I used to be 20mb, full rate)

I've rang the 09 number a few time and finally got so annoyed at the charges that I decided to disconnect, 3-4 months early. I rang through to ask for disconnections, explained the problems and the fact I feel a sudden speed decrease to 2mb was a breach of contract and that there is no way they could use the "upto 20mb" clause considering I have proved that I can actually get the 20mb service.

Anyway long story cut short, they put me through to disconnections and after 10-20 minutes I came out with my service charge reduced to £9.95 p/m and a £30 credit (basically 3 months free) and they stated that they would put me through to tech support, which they did.

I have now found out that if you ring through to disconnections and ask for tech support they will put you through, however be willing to disconnect, tell them that you would rather disconnect than ring there 09 number (Be sincere, follow it through if need be, say it like you mean it. I've has a one guy go through the whole procedure of disconnecting before he put me through.)

So lets review,

Ring disconnections (I personally use 141 + 01642191401 (direct line) and is covered by my mobile minutes)
Ask them to put you through to broadband technical support (you can ask for the uk centre (Swindon/Swansea can never remember where it is) I usually do, apparently how the system works is if the call is picked up within 10 seconds it will be the UK if not it gets routed "else where". On a personal note I am in no way against off shore call centres however I do have a hearing problem and require clear speaking english)
If they refuse, ask to disconnect (They have always put me through to date, I've done this about 15 times.)
Let them state the call will be charged etc etc as it won't because your ringing from an 01/02/0800/0808 (what ever)
As a side note, don't tell the technical team how you got through to them, because they will give you the call charge at the end of the call (providing it's their fault.)

I hope this helps people, might not be free but it's a damn sight cheaper, and even profitable in some cases.

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« Last Edit: Feb 28^th, 2008 at 7:07pm by qisback »

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Barbara

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Re: Virgin Media
Reply #76 - Mar 12^th, 2008 at 10:43am

Hi, I am trying to find an appropriate number to help my student son who is sharing broadband with a housemate (in whose name the account is set up) via Virgin Media. It seems they are being grossly overcharged and need to speak to someone to resolve the problem. I have got my son clued up enough that he did search the database here and pass on the numbers under Virgin Media to his friend who tried them but says apparently none of them work now. I have trawled through the listings both in this thread and some in Geo Nos Chat but am confused. Does anyone know which department they need (I don't have the NGN no either) and if there is any Virgin Media geo no which currently works)? Is the one given in the previous post worth a try? I also found the nos 0800 953 9500 & 0800 052 0166 - does anyone know if they are current or appropriate? Sorry to be so vague, I do agree with all the comments about providing full details but anyone who has any experience of dealing with students at third hand will appreciate my problems! As the account is not in my son's name he can't do anything directly and hasn't even seen the bills, is just expected to pay his share! Thank you very much to anyone who can give any help.

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Joycemay

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We have a different number for Tech support
Reply #77 - Apr 25^th, 2008 at 11:07pm

We have been using 0906 217 0001 (not the 0906 212 1111 number mentioned here) since July 2005 as requested by Virgin Media when we had B/B organised. Also, that is the same number which was on the new wireless router box just purchased. Can't find alternative number & reading this thread, don't think we will but have noted other members info.

Any comments re this number we have ? Wonder why we have a different one ! Huh

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« Last Edit: Apr 25^th, 2008 at 11:09pm by Joycemay »

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BexTech Junior Member Offline A Proud European! Posts: 66 Gender:	Re: Virgin Media Reply #78 - Apr 26^th, 2008 at 12:02am VM are dropping premium rate number for support from 1 July 2008, it's back onto 151 from cable line and the 0845 number (maybe some numbers still link to this number). VM still (at the moment at least) provide free and very good support via their newsgroups: Server Details: text.news.virginmedia.com
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sensuality

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Re: Virgin Media
Reply #79 - Apr 28^th, 2008 at 4:15pm

I read on one of the posts about complaining to ofcom about virgin media's 25p per minute for BB tech support. I just complained to ofcom, then I emailed a complaint to virgin media (telling them I complained to ofcom), within a few minutes I got a call from virgin media telling me they were crediting my account £5. The guy sounded really embarrised and said "sorry that's the way it is"

Another note, I tried ringing the suggested 0800 number for tech support, however it asked for a pin number, I don't think I've got one? Shocked

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oldfogy

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Re: Virgin Media
Reply #80 - May 5^th, 2008 at 10:17pm

Well it certainly took them long enough.

Quote:

Hi there,

We always try to listen to what our customers tell us and because you didn't
think the premium rate call charge for our technical support helpline was
right, we decided to do something about it!

That's why we're dropping the 25p per minute charge to call our broadband
technical support line. From 1st June, we're replacing it with a number
that's free to call from your Virgin Media phone, plus a separate, local
rate number if you call from any other phone. That means that now you can
get the help and support you need, totally free, just like you asked.

To call our new broadband technical support number from 1st June, just dial
151 for free from your Virgin Phone or 0845 454 1111* from any other phone.

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Minardi

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Re: Virgin Media
Reply #81 - May 27^th, 2008 at 3:37pm

If anyones interested, I've been through the verified numbers, as was finding it a bit of a lottery getting one to work (not having a Virgin Phone and using a mobile). Anyway, the following was found:

“This Number has changed, 08xx given”

0151 4777560
0151 4777561
0800 0730399
0151 4777594
0191 4256234
0800 0520184
0114 2202549
0800 0522000
01642 191402
01642 191403

Cuts straight off:

0117 9076666
020 76646000
01642 191400

Incorrectly given:

0800 0521435 - “NTL Business, part of the Virgin Media group”. Didn't try for a put through.

Haven't tried the unverified yet. Might later if I have time.

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Dave

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Re: Virgin Media
Reply #82 - May 28^th, 2008 at 12:59am

Minardi wrote on May 27^th, 2008 at 3:37pm:

If anyones interested, I've been through the verified numbers, as was finding it a bit of a lottery getting one to work (not having a Virgin Phone and using a mobile). …

Thanks for that Minardi. I have removed those numbers.

I have replaced the "Head office switchboard" number, 020 76646000, with a '?' for now as there must be a number for it. We have several "head office" numbers all for different locations, which obviously can't be right. I know that it used to be NTL and Telewest and that's probably where the various "head offices" come from. Perhaps someone can shed some light on this.

In the unverified listings we have 01752 300300 which is down as "Customer services menu". 01264 401402 says it's for accounts beginning with 5, but they can transfer you if yours doesn't.

The verified listings also have 01392 200653 which is down as "Direct to Eurobell Plymouth contact centre". Perhaps someone can provide feedback as to whether it is a suitable number for all customer service enquiries nationally.

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« Last Edit: May 28^th, 2008 at 1:07am by Dave »

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jgxenite

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Help us to help you -
read the instructions!!

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Re: Virgin Media
Reply #83 - May 28^th, 2008 at 6:38am

To my knowledge, there is still a Virgin Media centre (of some description) at Attercliffe in Sheffield. The 0114 number quoted as now redirecting to 08xx is probably within the range owned by that Virgin Media centre. However, I don't know anything about what operations they run there (it used to be a Telewest centre before taken over by VM).

Update: It was a call centre back in 2005 - whether it still is remains to be seen...

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« Last Edit: May 28^th, 2008 at 6:40am by jgxenite »

I don't mind helping you with your request as long as you read the instructions!

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Minardi Junior Member Offline Posts: 83 Derby Gender:	Re: Virgin Media Reply #84 - May 28^th, 2008 at 7:25am Eurobell does now work for all. Just tap in your Virgin Phone number. As my 12 months was up, I was finally able to cancel via this number, without them collecting a cent of my money in the process. HURRAH!
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Minardi

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Re: Virgin Media
Reply #85 - May 28^th, 2008 at 7:55am

Better luck on the unverified database. Everything else works as advertised, and can be verified, except these:

“This Number has changed, 08xx given”

0800 0521129
0800 0520649
0800 0524035

Rings, No Answer:

0161 2835511

Random Response:

Unamed company on 01642 642920, only avliable between 12 – 8pm Monday – Thursday

0800 0520166 - Is actually Virgin Media Sales

0800 0520094 - Message “You've had a call fromVirgin Media recently, sorry we missed you. We'll try and get in touch again shortly”

01733 392100 - Is NTL Telewest Business

Cheers - HTH

Minardi

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Dave

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Re: Virgin Media
Reply #86 - May 28^th, 2008 at 8:07pm

Minardi wrote on May 28^th, 2008 at 7:55am:

“This Number has changed, 08xx given”

0800 0521129
0800 0520649
0800 0524035

These numbers have been removed.

Minardi wrote on May 28^th, 2008 at 7:55am:

Rings, No Answer:

0161 2835511

I've left this unverified with a note to say it rings no answer.

Minardi wrote on May 28^th, 2008 at 7:55am:

Unamed company on 01642 642920, only avliable between 12 – 8pm Monday – Thursday

The recording refers callers to 0800 0522000 which is a Virgin Media number and when you ring it it says that it has changed.

Minardi wrote on May 28^th, 2008 at 7:55am:

0800 0520166 - Is actually Virgin Media Sales

Unverified entry deleted, although a verified one remains for 0845 8407777 "To obtain your MAC code when leaving". Should this be removed as well?

Minardi wrote on May 28^th, 2008 at 7:55am:

0800 0520094 - Message “You've had a call fromVirgin Media recently, sorry we missed you. We'll try and get in touch again shortly”

Number removed.

Minardi wrote on May 28^th, 2008 at 7:55am:

01733 392100 - Is NTL Telewest Business

Entry deleted. It was unverified and the NGN was 0870 9533800 which is invalid.

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hebbzee Newbie Offline Posts: 1 Portsmouth Gender:	Re: Virgin Media Reply #87 - May 28^th, 2008 at 10:03pm Someone mentioned a Virgin number which requested a PIN code. This is the PIN they give you when you register for e-billing (it's also used for their Payments Card) and you can change it.
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happy37

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Re: Virgin Media
Reply #88 - May 29^th, 2008 at 6:48am

Minardi and others

A quick post to say thanks for doing all of the hard work of try to find alternative numbers for Virgin apart from the dreaded 0844/0845/0870 ones!!!

My question is this:-

Virgin have stated that from 01st June, the premium rate tech support number will change from 0906 217 0001 to 0845 454 1111. I know that Minardi has tried very hard to locate an alternative geographical number for 0906 217 0001 and other Virgin premium rate numbers...has one been found for 0906 217 0001 that we can all use from 01st June onwards, or does anyone know of one already?

Please let me know - all responses gratefully received.

Regards

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happy37

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oldfogy

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Re: Virgin Media
Reply #89 - May 29^th, 2008 at 11:45pm

I don't want to hijack this thread but thought important to let other Virgin Media customers aware of the following report.

Heaviest Virgin Media downloaders face new daytime go-slow

http://www.theregister.co.uk/2008/05/29/virgin_media_daytime_restrictions/

Virgin Media will double the number of hours it throttles the bandwidth of customers who hammer its network day and night, changes to its traffic management policy have revealed.

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