Perhaps support is provided by a third party. A Google to find companies at unit 270C,
here, reveals Nxpower (UK) Ltd and Precision 2000 Ltd.
Nxpower (UK) Ltd, cannot find a website. However, 192.com lists four numbers for them: 0191 482 6287, 0191 497 8340, 0191 482 6109 and 0191 487 1503.
From Companies House website for NXPower: "Nature of Business (SIC(03)): 3002 - Manufacture computers & process equipment"
So it could be them.
Precision 2000 Ltd's website:
www.precision2000.co.ukThey specialise in metalworking machines, so I don't think it's them.
A Google for a website reveals:
www.cyberpowersystem.co.uk(Please give the website if you know it !!!
)
It could be that the support is based in the US. The contact page for the US is
here and provides a toll-free number. It will be cheaper to use a call provider like 18185 to call the US number than the UK 0870 !!!