vinylweatherman
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Posts: 13
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My surgery have introduced this 0844 range, but I have recently discovered that they have lied in claiming it is a "Lo-Call" the same as 0845. Unlike 0845, 0844 does not offer peak and off peak, and the charge, even from a BT line, is not the same as 0845. Any argument surgeries may have in favour of 0844 fail because they could just as easily moved to 0845, which is less of a rip-off due to historic associations with local rate. 0844 was introduced initially for Dial Up internet, and was specifically designed as a system to charge a premium over the cost of a geographic call which went to the ISP, surgeries have effectively misused this facility to generate revenue as though their patients were connecting to the internet. Further to this scam, my surgery will NOT allow me to book an appointment for tomorrow in person, I have to PHONE the next day. Naturally, EVERYONE is told this, and the result is an avalanche of calls queued at 8:30am, all of which generate revenue even though it takes a while for the receptionists to book the appointments while at the same time dealing with visitors who find the receptionist "on the phone" when they arrive to attend. I have been told that for each surgery day, only FIVE slots per doctor can be booked in advance, all the rest are "emergency" on the day only. In fact, patients who are actually that ill on the day cannot manage the stress of battling through a call queue, and would find it easier to book at a quiet time. If they fail to get through in time, all the "emergency" slots are taken by the non-emergency patients who could not pre-book and had to fight it out on the day. In effect, "emergency" appointments are allocated on those most able to navigate the calling system, not on the basis of clinical need as would be the case before, where a visitor or caller could get an appointment the next day if they had an illness that was unlikely to "go away overnight". Unfortunately, no-one can actually make a valid complaint to the regulators unless they are personally affected, or are complaining on behalf of another affected individual. Anything else is "feedback" and gets a polite reply (sometimes) and gets filed in the waste paper basket.
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