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BT agree people dont like using Non Geo Numbers. (Read 5,820 times)
moneysavin
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BT agree people dont like using Non Geo Numbers.
Aug 8th, 2007 at 12:59am
 
"BT has launched a range of local geographic numbers that will be available for voice over IP users.

BT said yesterday that the move was inspired by research that consumers have greater trust for businesses that have a local number. Non-geographic numbers, which effectively charged a customer for phoning a business, are said to have eroded the public's trust in companies.

The rise of VoIP, with its non-descript phone prefixes, would not endear the public to businesses any further, said Bill Murphy, managing director of BT Business.

People like to deal with local companies and feel more comfortable calling numbers with codes they are familiar with. But by giving our clients a free VoIP line, we are enabling even the smallest businesses to enjoy the cost savings and convenience of making calls over the internet, while still maintaining their local presence."

BT has been driven to this decision by consumer anger over the way businesses have been seen to charge their customers, said Simon Clark, sales director of communications supplier Atrica."

http://www.computerweekly.com/Articles/2007/08/07/226074/bt-launches-geographic-...
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« Last Edit: Aug 8th, 2007 at 1:49am by moneysavin »  
 
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farci
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Re:  BT agree people dont like using Non Geo
Reply #1 - Aug 8th, 2007 at 7:17am
 
Circulate this article to all your political contacts - I know I will!
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« Last Edit: Aug 9th, 2007 at 11:45pm by DaveM »  
 
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NGMsGhost
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Re:  BT agree people dont like using Non Geo
Reply #2 - Aug 8th, 2007 at 8:10am
 
But I bet NEG simply continues to maintain that 0844 is "local rate", while Ofcom will continue to sit on its big fat, overpaid corporate ass and do precisely nothing whatsoever about it.
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jgxenite
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Re:  BT agree people dont like using Non Geo
Reply #3 - Aug 8th, 2007 at 9:38am
 
NEG stop lying?! Ofcom help the consumer?! Are such things really possible?!?!  Roll Eyes
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« Last Edit: Aug 9th, 2007 at 11:45pm by DaveM »  

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Dave
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Re:  BT agree people dont like using Non Geo
Reply #4 - Aug 9th, 2007 at 11:55am
 
Back in 2005 it was reported that BT Retail's Chief Executive, Ian Livingston, wanted Ofcom to scrap 0845 and 0870 numbers.

See:

http://business.scotsman.com/banking.cfm?id=764772005
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NGMsGhost
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Re:  BT agree people dont like using Non Geo
Reply #5 - Aug 9th, 2007 at 12:35pm
 
I suspect he hadn't consulted BT's Non Geographic number vending divisions before making those comments and has probably been in hot water over them ever since.

But still he has kept his job and continues to be CEO of BT Retail.
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« Last Edit: Aug 9th, 2007 at 11:46pm by DaveM »  

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