Website: www.bcfc.co.uk

Calls to 0871 222 numbers cost 10p/min at all times from a BT landline. This is the maximum price that 0871s can be (although remember mobiles usually cost more and other landline providers may charge more, although generally they are the same as BT).

Judging by the contact page, I gather that the 0871 number is for all enquiries.

Someone has recently submitted 0117 9630 630 for BCFC, although they have put that it's no good for the box office.

Not sure whether we need to know, but the prefix 0871 222 is allocated to Opal Telecom. Within the Bristol prefix (0117) there are two prefixes allocated to Opal and they are:

• 0117 329 (change date 05/2005)
• 0117 343 (change date 06/2006).

What is the 'old' number?

Going by the numbers available, I suspect that they have direct numbers in the form of 0117 96306xx and 7xx.

Both 0117 963 0600 and 0117 963 0630 have a recording redirecting to the 0871. BT Directory Enquiries also lists a number for the club shop: 0117 963 0637. I've just called it and it went to voicemail after 20 seconds saying that "mailbox 637" is full and cannot accept any more messages.

If we are lucky, then they may have put the menu on one of the 0117 96306xx/7xx numbers and directed the 0871 to it. I called the 0871 (briefly !!!) and it answers immediately (no rings) with a recording. It takes about 20 seconds before it gets to the menu.

I have found direct numbers for some staff, including Jane Maggs who the website identifies as being the manager of the ticket office. Her number is 0117 9630607

This shows that this range of numbers are still used by the club, so maybe the 0871 just routes to one of them.

May I suggest you write/email senior management at the club and express your dislike of the 0871 number. Email addresses are of the form: firstname.lastname@bcfc.co.uk