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Confused by message (Read 4,018 times)
janitor
Newbie
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Posts: 7
Confused by message
Aug 23
rd
, 2007 at 4:38pm
Just rung Belkin tech support on their new 0845 number, at the begining of the call a recorded message says "If you are ringing from a mobile phone your network provider may charge you for this call" surely as it's an 0845 number no matter how you call you will be charged, could they possibly think this is a freephone number.
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Dave
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Posts: 9,902
Yorkshire
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Re: Confused by message
Reply #1 -
Aug 23
rd
, 2007 at 4:51pm
Why have you called the 0845 number when there is a geographical and freephone alternative in the database?
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Heinz
Supreme Member
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Posts: 1,362
Essex
Re: Confused by message
Reply #2 -
Aug 23
rd
, 2007 at 5:30pm
janitor wrote
on Aug 23
rd
, 2007 at 4:38pm:
Just rung Belkin tech support on their new 0845 number, at the begining of the call a recorded message says "If you are ringing from a mobile phone your network provider may charge you for this call" surely as it's an 0845 number no matter how you call you will be charged, could they possibly think this is a freephone number.
It used to be an 00800 (international freephone) number - which connected callers to their call centre in India but that just has an announcement directing you to the 0845 number now..
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«
Last Edit: Aug 23
rd
, 2007 at 5:38pm by Heinz
»
After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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janitor
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Posts: 7
Re: Confused by message
Reply #3 -
Aug 23
rd
, 2007 at 5:48pm
Dave wrote
on Aug 23
rd
, 2007 at 4:51pm:
Why have you called the 0845 number when there is a geographical and freephone alternative in the database?
Unfortunately i had no net access thats why i was calling support, my old router had died and for some reason the new one was saying connected but didn't seem to be, but all sorted now.
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