SAYNOTO0870.COM - O2 Business - no more 08xx inclusive

Flutty

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on 08xx

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O2 Business - no more 08xx inclusive
Aug 28^th, 2007 at 11:12am

Had a surprising letter from O2 today, not addressed to any account holder in particular but stating that as from Sept 28th 08xx etc will no longer be covered in the inclusive minutes and all calls will cost 17p per minute. I rang O2 and they say that this includes all existing and new contracts.
I wonder how long it will be before existing domestic customers are also treated the same way.
No wonder so many companies have given up 0800 and moved to 0844.

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« Last Edit: Aug 28^th, 2007 at 11:13am by Flutty »

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sherbert

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Re: O2 Business - no more 08xx inclusive
Reply #1 - Aug 28^th, 2007 at 11:43am

Flutty wrote on Aug 28^th, 2007 at 11:12am:

Had a surprising letter from O2 today, not addressed to any account holder in particular but stating that as from Sept 28th 08xx etc will no longer be covered in the inclusive minutes and all calls will cost 17p per minute. I rang O2 and they say that this includes all existing and new contracts.
I wonder how long it will be before existing domestic customers are also treated the same way.
No wonder so many companies have given up 0800 and moved to 0844.

....and don't you just love the fact that the 0800 numbers are being charged the same price?

For the full tariff go to..

http://www.o2.co.uk/specialnumbers

Why, oh why are we being so stitched up? Angry

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« Last Edit: Aug 28^th, 2007 at 11:44am by sherbert »

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jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,454 Gender:	Re: O2 Business - no more 08xx inclusive Reply #2 - Aug 28^th, 2007 at 4:41pm There was a post on here not so long back saying that O2 normal monthly customers would not have inclusive non-geographic minutes. Obviously this is happening across the whole of O2...
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mikeinnc Full Member Offline Ofcom - quis custodiet ipsos custodes? Posts: 225 Perth Western Australia Gender:	Re: O2 Business - no more 08xx inclusive Reply #3 - Aug 28^th, 2007 at 7:23pm Quote: Why, oh why are we being so stitched up? Because you all live in Treasure Island.......
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moneysavin Full Member Offline Posts: 131	Re: O2 Business - no more 08xx inclusive Reply #4 - Aug 29^th, 2007 at 1:22am Flutty wrote on Aug 28^th, 2007 at 11:12am: I wonder how long it will be before existing domestic customers are also treated the same way. Already being told they will be charged. See: http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1187347935
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croydoncorgi

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Re: O2 Business - no more 08xx inclusive
Reply #5 - Aug 31^st, 2007 at 12:57pm

I daresay this has been said before but please bear with a newbie!....

From a purely business perspective, the situation with 0870 (and, to a degree, 0800) numbers is particularly irksome for mobile users who are forced to call many of these numbers.
As a heating engineer, I frequently need to call equipment suppliers, many of which use 087... probably for money-making reasons. I also need to call National Grid (0800 111999) fairly often, sometimes in 'urgent' gas safety-related situations.
It's obviously annoying for me and my business that these calls are NOT charged on call-minutes, especially given that my phone tariff is carefully selected to give the 'right' number of call-minutes without any surcharges incurred.

I wonder whether any of my business partners will actually find any good reasons at all to adopt 03 numbers? If so, I can't see what they are!

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« Last Edit: Aug 31^st, 2007 at 12:58pm by croydoncorgi »

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Dave

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Re: O2 Business - no more 08xx inclusive
Reply #6 - Aug 31^st, 2007 at 1:21pm

croydoncorgi wrote on Aug 31^st, 2007 at 12:57pm:

... I also need to call National Grid (0800 111999) fairly often, sometimes in 'urgent' gas safety-related situations.

If you need to call freephone (0500/0800/0808) numbers from your mobile and they're not part of inclusive minutes, then use the dial through provider 020 0222 0700 or 020 0222 0900. These are normal London numbers and you should be able to program them into your phone's memory with the destination number, just insert a pause between the two. For example:

02002220900p0800111999

You might have to look in your phone's manual to find out which button is the pause. On Nokias you press * several times until 'p' appears.

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Tanllan

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Re: O2 Business - no more 08xx inclusive
Reply #7 - Aug 31^st, 2007 at 6:50pm

croydoncorgi wrote on Aug 31^st, 2007 at 12:57pm:

I also need to call National Grid (0800 111999) fairly often, sometimes in 'urgent' gas safety-related situations.
It's obviously annoying for me and my business that these calls are NOT charged on call-minutes, especially given that my phone tariff is carefully selected to give the 'right' number of call-minutes without any surcharges incurred.

Why is this emergency number not part of the THA (Telephone Helplines Association) list of included numbers? (Come on you guys in Marshalsea Road, chase them up).

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