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03 number information (Read 57,724 times)
jgxenite
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Re: 03 number information
Reply #15 - Sep 2nd, 2007 at 10:51pm
 
No worries - it did strike me as odd that you'd tried to dial a non-free number from them Smiley.
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Re: 03 number information
Reply #16 - Sep 3rd, 2007 at 6:00pm
 
derrick wrote on Sep 1st, 2007 at 5:01pm:
Do they have any remit over any operator IN the UK ?  Grin Grin
Well I think they do but of course choose not to instead us citizens are left to last when Ofcom decide on things - everything always seems to be in favour of telco's!   Wink  Wink
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Re: 03 number information
Reply #17 - Sep 3rd, 2007 at 9:53pm
 
I haven't been getting notification emails for this thread today even though I changed the address registered with SayNoTo0870 to a completely different ISP.

Something wrong somewhere. Undecided
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jgxenite
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Re: 03 number information
Reply #18 - Sep 3rd, 2007 at 10:12pm
 
I've been getting notification emails all day so not sure what the problem is NGM.
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Re: 03 number information
Reply #19 - Sep 3rd, 2007 at 10:23pm
 
jgxenite wrote on Sep 3rd, 2007 at 10:12pm:
I've been getting notification emails all day so not sure what the problem is NGM.


I got the email for your post jgxenite but obviously my new posting would have kicked the notification engine in to re-remembering that I was subscribed to the thread and to send me an email.
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Re: 03 number information
Reply #20 - Sep 3rd, 2007 at 10:37pm
 
bbb_uk wrote on Aug 31st, 2007 at 6:16pm:
I'm pretty impressed as its near enough accurate where as normally I'd expect a CP to downplay 03x and try and get their customers on alternative numbers like 0844, 0845 and 0871.


Yes but don't forget that someone at Windsor Telecom will have been given the job of selling these new 03 numbers to companies for which they are the right product and how do you go about selling a number that costs a company extra to run unless you point out all its advantages to their customers compared to 084 and 087 numbers.

Also don't forget that Windsor will be trying to persude organisations like Nationwide Building Society and John Lewis who have resisted 084/7 numbers up to now to get 03 numbers due to all the whizzo call stats and call routing features they can have.  So Windsor see it as a new sales opportunity for an expanded NGN customer base while at the same time converting all their hard nosed 0870 customers to 0871 on which they will then no doubt earn an even bigger amount of revenue share along with their clients. Wink Angry Smiley Smiley Smiley
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« Last Edit: Sep 3rd, 2007 at 10:37pm by NGMsGhost »  

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Re: 03 number information
Reply #21 - Sep 3rd, 2007 at 11:06pm
 
NGMsGhost wrote on Sep 3rd, 2007 at 10:37pm:
...due to all the whizzo call stats and call routing features they can have.
Aside, of course, from all the stats available on geo numbers and the massive call routing available with IP based networks. Grin
Absolutely right NGM'sG, but surely some of these companies must employ competent comms managers; after all the Nationwide has it right with refusing to accept the 2.75% penal foreign rate. Smiley
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Re: 03 number information
Reply #22 - Sep 5th, 2007 at 11:04am
 
NGMsGhost wrote on Sep 3rd, 2007 at 10:37pm:
[Also don't forget that Windsor will be trying to persude organisations like Nationwide Building Society and John Lewis who have resisted 084/7 numbers up to now .....  ]


I have taken a look at their websites and .... oh no.... Nationwide 'contact us, telephone numbers' are nearly all 0845.   There are also a number of 0870 numbers for various types of insurance.    On the other hand there are some 0500 and 0800 numbers --- to apply for personal loans, travel insurance enquiries, mortgage insurance, car insurance enquiries.  A credit card brochure request is 0800 but payment insurance is 0870.    They do give an alternative international call number 44 + geo number with most of their 0845s.   So sadly, I think we have to say that Nationwide have not resisted 084/087. Cry

John Lewis also  publish 0845 for their customer service and fax numbers and "your orders".   I can find no geo /international numbers on their website. Cry

However, this website, SAYNO...  does provide geo and 0800 alternatives for those who have the gumption to look. Smiley

Do we have, or could we build and maintain, a list of those companies, like MBNA, which DO fully avoid 084/087
numbers?    This could be most useful to us during campaigning in the future.
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« Last Edit: Sep 5th, 2007 at 11:54am by loddon »  
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Re: 03 number information
Reply #23 - Sep 5th, 2007 at 12:07pm
 
NGMsGhost wrote on Sep 3rd, 2007 at 10:37pm:
Also don't forget that Windsor will be trying to persude organisations .... to get 03 numbers due to all the whizzo call stats and call routing features they can have.  


NGM, can you point to an authoritative statement/website which sets out all these whizzo features provided by 084/087 numbers?    Do you know which, if any, whizzo features can not be obtained when simply using a geo number?    Apart from revenue sharing, I am trying to understand what are the benefits of 084/087 to the organisations that use them.
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Re: 03 number information
Reply #24 - Sep 5th, 2007 at 4:37pm
 
1) Revenue Share
2) Call routeing without paying extra onward (e.g. without the *21*xxxx# type of divert charges)
3) Can't think of any other honest ones just at the moment...
4) Save that the caller funds it all.
5) Without realising it
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Re: 03 number information
Reply #25 - Sep 5th, 2007 at 4:46pm
 
One big benefit I found - the 0870 I used to use had CLI translation on it, so I could forward it to my home phone and know which number someone had dialed to reach me! 

They also offered answerphone and fax to email, call diversions options, etc, although I didn't use those.   Oh, and a means to dial out using the 0870 as a presentation number.  All handy for a one-man-band like me, but probably not relevant to the sorts of big business that most users of this site are concerned with.



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Re: 03 number information
Reply #26 - Sep 5th, 2007 at 7:30pm
 
Tanllan wrote on Sep 5th, 2007 at 4:37pm:
1) Revenue Share
2) Call routeing without paying extra onward (e.g. without the *21*xxxx# type of divert charges)
3) Can't think of any other honest ones just at the moment...
4) Save that the caller funds it all.
5) Without realising it


So you can only think of one thing --- call routeing without divert charges?    Are sure this cannot be achieved somehow from a geo number base?

What about all the whizzo stats etc, what are these?    Or are you saying that all these stats can equally be obtained using a geo number provding you set up the system to collect them?
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« Last Edit: Sep 5th, 2007 at 7:31pm by loddon »  
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Re: 03 number information
Reply #27 - Sep 5th, 2007 at 7:46pm
 
irrelevant wrote on Sep 5th, 2007 at 4:46pm:
One big benefit I found - the 0870 I used to use had CLI translation on it, so I could forward it to my home phone and know which number someone had dialed to reach me!  

They also offered answerphone and fax to email, call diversions options, etc, although I didn't use those.   Oh, and a means to dial out using the 0870 as a presentation number.  All handy for a one-man-band like me, but probably not relevant to the sorts of big business that most users of this site are concerned with.


CLI?   Does this mean Caller Line Identification.    If this is correct then isn't that just caller display to ordinary people?    You can get this with any geo number.

Answerphone and fax to email, call diversions?   Can't you do all this with a normal number?   I have an answerphone and auto switch for fax calls on my little old machine at home.    What do you mean by a presentation number?    How is this different/unique to NTS numbers?

I am looking for special facilities that can ONLY be obtained with a NGN.
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Re: 03 number information
Reply #28 - Sep 5th, 2007 at 7:54pm
 
I'm sure I've mentioned this before but to be able to operate multiple call centres and hold many hundreds or even more in a queue would be unbelievably expensive to do it via geo numbers. The main reason is the cost of PBX equipment.

I suppose it may be possible to do everything via geo but do you really think and expect a company/gov dept to pay for this and that it wouldn't be passed on to us consumers in some way or another.

I've always said that in a lot of the cases, companies/gov depts using 0845 are most likely doing so because its a hell of a lot cheaper and easier (which in theory means its cheaper for us consumers/customers).

Now those using 0844 (most at 4p/min or 5p/min) or 087x are prob doing so for the revenue but trying to make out that its the network features.

This is where 03x comes in. It will have the same advantages (ie network features) as 084/087 but it wont cost us customers/consumers anymore to ring than a geo.  The organisation using 03x will most likely have to pay an incoming fee per minute but this may be cheaper than paying for the hardware needed to do everything via geo.

Remember, it's not just the cost of the hardware (PBX's, etc) that organisations have to worry about but the storage and maintenance costs.  Organisations that operate between multiple call centres may also have to pay for diversion costs to other call centres once a call centre is too busy and can't take anymore calls (ie hold them in a queue).  I also suspect that more lines would be needed which obviously costs more rental as well.

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« Last Edit: Sep 5th, 2007 at 8:02pm by bbb_uk »  
 
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Re: 03 number information
Reply #29 - Sep 5th, 2007 at 8:00pm
 
loddon wrote on Sep 5th, 2007 at 7:46pm:
Answerphone and fax to email, call diversions?   Can't you do all this with a normal number?
I've not heard of fax to email being done without substantial costs on a geo?

Quote:
What do you mean by a presentation number?    How is this different/unique to NTS numbers?
A presentation number is the number left on peoples caller display units.  For example, if Sky ring they leave an 0870 or other number on our caller display units - this is what presentation number is.

Quote:
I am looking for special facilities that can ONLY be obtained with a NGN.
You have to look at the bigger picture and that is cost.  Like I said in my last post, the cost of hardware, renting of extra lines, storage, diversion costs (if applicable) to other call centres, maintenance, etc, etc... all adds up.

This, in my opinion (as much as I do hate the use of such numbers) is where I think 0845 is a compromise.  What I really hate is the common misconception of it being local rate, etc.  It should be known as a premium rate number albeit lower amounts than existing 09x numbers.
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