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03 number information (Read 57,711 times)
NGMsGhost
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Re: 03 number information
Reply #45 - Sep 15th, 2007 at 5:17am
 
jrawle wrote on Sep 14th, 2007 at 11:53pm:
Has anyone actually made a call to one of these numbers via BT Option 1 and checked their bill to make sure the cost is the same as a 01/02 number?


Did you notice my quote from the Andrews & Arnold site five posts above about the introduction of the new 03 number range:-

Quote:
12th June 2007: BT have finally confirmed pricing for 03 numbers at g21 rate with all normal discounts and inclusive packages. This means that when charged they are priced between local and national. However, people with 01 and 02 off peak calls included get 03 calls included as well, and they can also be in friends and family and other discount packages the same as 01 and 02 numbers.


The above sounds like pretty much like indecipherable and meaningless gobbledegook but on closer reading it seems to imply that 03 numbers are priced differently from 01 and 02 numbers for individual call pricing tariffs but yet are still part of geographic inclusive call packages.  If this is true then Ofcom have lied to everbody in a massive way and these calls will not be carried on non inclusive call packages like BT Option 1 or with 18185 etc at the same price as 01/02 calls. Shocked Shocked Shocked Angry Angry Angry Smiley Smiley Smiley
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NGMsGhost
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Re: 03 number information
Reply #46 - Sep 15th, 2007 at 6:08am
 
Yet the Andrews & Arnold website area about the new 03 number range at www.aaisp.net/aa/voip/03.html also points to the Ofcom statement about the new 03 number range at:- www.ofcom.org.uk/consult/condocs/numbering03/statement/

This statement contains the following important commitments by Ofcom:-

Quote:
the creation of a new range of numbers - beginning with ‘03’ – which we think many customers will trust to a significant degree. Consumers will pay no more to call 03 numbers than they would to call a geographic number (beginning with ‘01’ or ‘02’). We think that many businesses, public services and voluntary services will want to enable their customers to call them on 03 numbers rather than 08 numbers;


and

Quote:
1.13 The new 03 range is designed to provide consumer certainty and confidence to make calls. It will thereby address the key customer concerns about many 08 numbers, and should increase willingness to make calls. The 03 range will deliver benefits in that:

    * call tariffs and call discounts will be the same as calls to geographic (01 or 02) numbers. This applies to all call minutes, including ones that are part of the customer’s inclusive minutes;
    * revenue sharing is not permitted, so callers can know in advance that they are paying only for the call, not for contributions to the organisation being called; and
    * Ofcom has made available a dedicated part of the 03 number range for the exclusive use of public bodies and other not-for-profit organisations, to make it easier for them to offer 03 services using memorable numbers.


and

Quote:
1.18 The GC 17 amendment means that all OCPs who have retail relationships with consumers have the following obligations deriving from the Plan amendments made in the February document, and the GC 17 amendment that takes effect today:

    * For 03 calls, retail pricing must match that for calls to 01 and 02 numbers, with immediate effect. This includes a requirement to treat calls to 03 numbers like calls to standard 01 and 02 numbers in respect of their inclusion in bundled minutes and whether they qualify for discount packages; and


So all the above suggests all forms of calls to 03 numbers including one off ad-hoc calls on basic tariffs must be charged the same way as 01/02 numbers.

However the only mention I can find of the g21 code in PostOfficeHomePhone's tarriff listings is at ftp://ftp.royalmail.com/Downloads/public/ctf/po/F9104_Number_Ranges.pdf

Here it states an Operator Connect rate to Voice Services - g21 at a Connection Price of 419.9p and a per minute rate of 36p.  Now I do know this is the Operator Connect rate that Post Office HomePhone also charges for 01/02 calls from a past bad experience when I was charged for a call misrouting problem to my sister's number and dialled 100 (which is the Post Office HomePhone Operator service provided by BT) to ask about the issue and that this is the charge that BT secretly inflicts on rival WLR carrier customers who use Operator services even though it does not ever impose this discretionary flat rate charge on its own customers.

But in the Post Office HomePhone's main pricing page at www.postoffice.co.uk/portal/po/content2?catId=19300217&mediaId=19800178 it merely states:-

Call Type                             Daytime               Evening                                 Weekend
Local and National Calls          3p              Free (for up to 60 mins)       Free (for up to 60 mins)

But does not state the number ranges it considers to be Local and National Calls.

I just called Post Office HomePhone's 24 hour customer service line and they tell me that the Andrews & Arnold numbers come up as Invalid when they enter them in their call charge database but they feel sure if I can get a ringing tone on them then they must be a new form of Premium Rate Number.  They suggest calling back Monday to Friday 9am to 5pm.............................. Angry Cry

Ofcom, who couldn't organise the proverbial festival for free consumption of alcohol in an establishment for making beer, is once again to be congratulated on making a truly monumental cockup of the launch of the new 03 number range and for failing to give it any publicity whatsoever.  And yet because they care so little for their public image they don't even bother to participate in any of the threads on this website to try and ever set the record straight.  Whatever you may say about NEG at least some of their employees are prepared to stick their head above the parapet on this discussion board.
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Dave
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Re: 03 number information
Reply #47 - Sep 15th, 2007 at 7:52am
 
irrelevant wrote on Sep 14th, 2007 at 7:55pm:
O2 said pretty much the same to me ....  but after ~20 mins waiting on a call for them to work it out, I had to abandon it because I had to take a call on the landline.  They haven't replied to my email support queries.

O2 has 03 numbers shown on its website as being charged "As per standard UK fixed line calls" for both PAYG and pay monthly customers. See here.

jrawle wrote on Sep 14th, 2007 at 11:53pm:
Well, the BT "Specialised numbers" "Pricing information brochure" makes interesting reading. Find the PDF via:
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=1...

According to this, 0300, 0306 etc. are "g21" calls, which are "Calls to New Voice Services". This is the same as 055 VOIP numbers, and it says they cost 4.89/2.00/1.18p per minute.

That is on page 21 (page 23 of the PDF) under the heading "Call Prices - Basic Inland Call Charges" with the note "(Charges for calls to some call types differ for BT Together customers - see pages 35, 36 and 37)".

So, in English, these charges apply to Light User Scheme and other 'non-discounted' tariffs. The same information is available on the BT Price List here.

Call rates for BT Together start on page 35 (page 37 of PDF), but make no mention of g21. I believe that this is an oversight as the page on the BT Price List for BT Together Option 1, here, says, under the table for 01/02 call rates "* - "UK" includes calls to any number range charged at g21 rates and shown as 11 under Categorisation for Customer Options in Section 2 Part 11". Same applies for Option 2 and Option 3.
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« Last Edit: Sep 15th, 2007 at 8:01am by Dave »  
 
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Re: 03 number information
Reply #48 - Sep 15th, 2007 at 2:20pm
 
Dave wrote on Sep 15th, 2007 at 7:52am:
irrelevant wrote on Sep 14th, 2007 at 7:55pm:
O2 said pretty much the same to me ....  but after ~20 mins waiting on a call for them to work it out, I had to abandon it because I had to take a call on the landline.  They haven't replied to my email support queries.

O2 has 03 numbers shown on its website as being charged "As per standard UK fixed line calls" for both PAYG and pay monthly customers. See here.


Ah yes, that's reassuring.  Of course, it would help if I could actually call the numbers, rather than get a "number was not recognised" voice message!  (It may be because i'm on an old legacy tariff, but it sounds like a network message...)
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« Last Edit: Sep 15th, 2007 at 2:21pm by irrelevant »  
 
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Re: 03 number information
Reply #49 - Sep 15th, 2007 at 4:57pm
 
As usual, BT's pricing information is as clear as mud. What is clear is that 03 numbers are not being treated in exactly the same way as 01/02 calls, which entirely defeats the object of introducing them. Perhaps the Sky advert is actually correct, and 03 calls aren't included, in which case 03 could become the new 0870 as other operators follow suit.
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Re: 03 number information
Reply #50 - Sep 16th, 2007 at 2:35pm
 
This is the message I get via VoIPStunt on my ATA (have dial plans so I don't need to dial 0044 etc).

This is the message from a Virgin Media line.

This is from a Three mobile.

This is the message from a Virgin Mobile.
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Re: 03 number information
Reply #51 - Nov 14th, 2007 at 8:14pm
 
A NGN is no longer needed so that calls can be routed intelligently - geographic calls are no longer necessarily presented at the local exchange.  I have an Isle of Skye geographic number which is routed through Magarathea Telecom to my ISP then to my SIP phone.  The call goes nowhere near Scotland - Magarathea arrange transit routing to take all calls to any of their complete set of geographic area codes at their switches in the South East.  Makes a bit of a mockery of LES/Tandem/Double Tandem routing, but there is nothing you could not do with these geo numbers that you could do with NGNs.

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