Source: Sunday Mercury
http://www.sundaymercury.net/news/midlands-news/2009/07/12/west-midlands-police-...West Midlands Police refuse to release phone numbers to publicJul 12 2009 by Amardeep Bassey, Sunday Mercury
COPS have refused to reveal their cheaper landline phone numbers to the public – because they fear cut-price calls would just waste their time.
West Midlands Police urges people to dial a more expensive 0845 number for non-emergency calls.
But it has now refused a Freedom of Information request to detail cheaper 0121 landline contact details for stations and officers.
And, incredibly, the force claimed the move would ‘‘be likely to prejudice the prevention and detection of crime, the apprehension or prosecution of offenders and the administration of justice”.
The constabulary was the only force in England that cited Freedom of Information exemption rules to back up its decision.
The bizarre excuse was given to a local government campaigner after he wrote to all 52 police forces asking for their unpublicised normal rate numbers.
Calls to landlines beginning 01 or 02 are cheaper than ringing the 0845 numbers that most police forces now ask the public to use for non-emergency calls.
Each call can cost anything up to 40p per minute, depending on where the call is made from, at what time and on which network.
Freedom of Information campaigner Paul Janik, from Slough, Berkshire, said: “West Midlands Police is basically saying that it will not be able to carry out its crime-fighting duties properly if people know how to contact them on a number that is cheaper to call. It’s outrageous.”
The force introduced its 0845 number in 2002 and works on a call revenue sharing basis with local telecoms company NTL Telewest.
According to its own figures, about 1.7 million calls are made annually to the West Midlands Police 0845 number, netting the force £23,000 last year.
But public service organisations have come under increasing pressure to switch from 0845 and 0844 numbers after regulator Ofcom introduced 03, a non-geographic code that costs the same as calling a normal landline number.
Even the Association of Chief Police Officers has urged its members to change to 03 and to stop referring to 0845 numbers as local rate calls.
West Midlands Police authority recently discussed changing the number, but the chief constable’s report to the finance committee noted that switching to a cheaper tariff or freephone number might encourage “significantly more frivolous or vexatious calls.”
The report added that changing to an 03 number would mean extra costs to the force of £90,000 to £100,000 a year.
Yet the chief constable admitted that reverting to the old 0121 number would not incur any additional costs, apart from rebranding of about £10,000.
Other Midland police forces have recently changed, or plan to change, to 03 numbers.
Dave Lindsay, who contributes to the saynoto0870.com website, which campaigns for public bodies to switch to cheaper phone numbers, said: “All residents across the West Midlands can contact their local council by telephone without having to pay up to 40p per minute.
“It’s a different story when they need to contact the local constabulary, as it continues to use a revenue sharing number.
“It is unacceptable and West Midlands Police should stop taking a subsidy from callers by switching to a cheaper 03 number.”
Last night, Chief Inspector Mark Payne, of West Midlands Police, admitted that changing to an 03 number would benefit the public.