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Police introduce charges for non-emergency calls (Read 403,275 times)
NGMsGhost
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Re: Police introduce charges for non-emergency cal
Reply #285 - Oct 15th, 2009 at 10:40am
 
Dave wrote on Oct 15th, 2009 at 10:24am:
Strange because 0121 687 4070 answers exactly the same as the 0845 number. Same ringing tone, same IVR "Thank you for calling West Midlands Police …" etc.  Roll Eyes


This number has also been published for quite some time as a working geographical alternative for West Midlands Police at www.crimestoppers.org.uk ;  Do we by any chance know who is behind this website Dave give your own longstanding particular interest in the Police 0845 number misuse issue? Wink
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« Last Edit: Oct 15th, 2009 at 10:42am by NGMsGhost »  

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Dave
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Re: Police introduce charges for non-emergency cal
Reply #286 - Oct 15th, 2009 at 10:55am
 
NGMsGhost wrote on Oct 15th, 2009 at 10:40am:
This number has also been published for quite some time as a working geographical alternative for West Midlands Police at www.crimestoppers.org.uk   Do we by any chance know who is behind this website Dave give your own longstanding particular interest in the Police 0845 number misuse issue? Wink

Actually I think that the numbers listed there have come from SAYNOTO0870.COM.  Wink
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NGMsGhost
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Re: Police introduce charges for non-emergency cal
Reply #287 - Oct 15th, 2009 at 11:23am
 
Dave wrote on Oct 15th, 2009 at 10:55am:
Actually I think that the numbers listed there have come from SAYNOTO0870.COM.  Wink


I was beginning to wonder exactly how you might know where www.crimestoppers.org.uk got their numbers from Dave. Wink Lips Sealed

Although after reading all the "Brown Must Go!" comments on their various website banners I feel sure it must be a friend of yours and not you as I don't recall you being in any way a died in the wool Tory voter.  Or am I thinking of Derrick who simply hates all politicians of any possible colour. Shocked
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« Last Edit: Oct 15th, 2009 at 11:24am by NGMsGhost »  

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Dave
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Re: Police introduce charges for non-emergency cal
Reply #288 - Oct 15th, 2009 at 11:51am
 
NGMsGhost wrote on Oct 15th, 2009 at 11:23am:
Although after reading all the "Brown Must Go!" comments on their various website banners I feel sure it must be a friend of yours and not you as I don't recall you being in any way a died in the wool Tory voter.  Or am I thinking of Derrick who simply hates all politicians of any possible colour. Shocked

Look at this thread:

http://www.nwinfo.co.uk/forums/index.php?forum=2210
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derrick
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Re: Police introduce charges for non-emergency cal
Reply #289 - Oct 16th, 2009 at 9:20am
 
Dave wrote on Oct 15th, 2009 at 10:24am:
West Midlands Police also continues to defy guidance from Trading Standards, Ofcom and other bodies by saying that its 0845 number is "local rate".  Lips Sealed



That is because non of these bodies have the b**ls or the authority to do anything but offer "guidance", which is then completeley ignored, because no one can/will do anything to stop them!
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derrick
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Re: Police introduce charges for non-emergency cal
Reply #290 - Oct 16th, 2009 at 9:20am
 
NGMsGhost wrote on Oct 15th, 2009 at 11:23am:
Although after reading all the "Brown Must Go!" comments on their various website banners I feel sure it must be a friend of yours and not you as I don't recall you being in any way a died in the wool Tory voter.  Or am I thinking of Derrick who simply hates all politicians of any possible colour. Shocked


Where did you get that libelous remark from?
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Dave
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Re: Police introduce charges for non-emergency cal
Reply #291 - Nov 1st, 2009 at 12:33pm
 
Source: "Humberside" Police

http://www.humberside.police.uk/assets/files/116

<<

Minutes of Chief Officer Group
0930 hours Wednesday 4 March 2009
Chief Officers’ Conference Room

[…]

1. Presentation – 0845 v 03XX v 0800 – Considerations and Issues

1.1 Mr Maughan spoke of a number of significant issues associated with the above and the paper he had submitted. A lengthy discussion then took place around the various considerations which resulted in all four recommendations being accepted which reflect the Ofcom guidance on contact numbers for public services. These were as follows:

a) The introduction of an 0800 number should be discounted on the grounds of cost to the Force and callers from mobile telephones.
b) The introduction of the 0345 60 60 222 also be discounted on the grounds that if the 0845 60 60 222 number is difficult to remember, then it is likely the equivalent 0345 number will also be difficult to remember.
c) The introduction of a suitable 0300, 0303, 0306 as a direct replacement to the existing 0845 6060222 non-emergency number.
d) The introduction of any new number be managed through the Citizen Focus work streams, utilise a focus group to assist in the selection of the number and incorporate a significant marketing campaign.

1.2 Mr Maughan was thanked by the Chair for his presentation and work in this area.

[…]

>>
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Re: Police introduce charges for non-emergency cal
Reply #292 - Nov 1st, 2009 at 7:21pm
 
Dave wrote on Nov 1st, 2009 at 12:33pm:
Source: "Humberside" Police

http://www.humberside.police.uk/assets/files/116

Minutes of Chief Officer Group
0930 hours Wednesday 4 March 2009
Chief Officers’ Conference Room

d) The introduction of any new number be managed through the Citizen Focus work streams, utilise a focus group to assist in the selection of the number and incorporate a significant marketing campaign.

I got out of the job when 'helicopter viewpoint' was the latest 'in' phrase.

Boy, am I glad I did.
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« Last Edit: Nov 1st, 2009 at 7:22pm by sergeant121 »  

How can you tell when a lawyer's lying?  His (or her) lips move.
 
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Barbara
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Re: Police introduce charges for non-emergency cal
Reply #293 - Nov 2nd, 2009 at 9:20am
 
Dave, am confused, do they mean that, having rejected the 0345 as too difficult to remember, they still intend to introduce some kind of 03 but not an 0345?  If so, why can't they say so??!!   Are they mad or just trying to be so obscure the public won't understand what they are doing?   (Rhetorical questions I know but had to make the point.)
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Re: Police introduce charges for non-emergency cal
Reply #294 - Nov 2nd, 2009 at 10:31am
 
Barbara wrote on Nov 2nd, 2009 at 9:20am:
Dave, am confused, do they mean that, having rejected the 0345 as too difficult to remember, they still intend to introduce some kind of 03 but not an 0345?  If so, why can't they say so??!!   Are they mad or just trying to be so obscure the public won't understand what they are doing?   (Rhetorical questions I know but had to make the point.)

Hi Barbara

You might like to read the comments from the Chief Constable that I posted previously on this thread. This was at a local council meeting in April, where he referred to this meeting of Chief Officers, although he doesn't give an exact answer to what the solution will be.
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Barbara
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Re: Police introduce charges for non-emergency cal
Reply #295 - Nov 2nd, 2009 at 6:10pm
 
Thanks, Dave, but how do they think other police forces using 0345 manage?   The old local police station numbers (oh come back those days, all is forgiven) were not necessarily memorable but that was never considered an issue.  Also, weren't Humberside the lot that have seriously mismanaged a number of CRB/child protection matters/checks in recent years (I will be no more specific)?   Could it be that their use of language is so confused as to be obscure?!
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Re: Police introduce charges for non-emergency cal
Reply #296 - Nov 2nd, 2009 at 7:36pm
 
Barbara wrote on Nov 2nd, 2009 at 6:10pm:
Thanks, Dave, but how do they think other police forces using 0345 manage? …

The 0345 prefix is only for those who already have a corresponding 0845 number. I think that the point they are making is that 0345 60 60 222 is not very memorable. Other using 0345 have therefore just switched the 8 to a 3.


Barbara wrote on Nov 2nd, 2009 at 6:10pm:
… Also, weren't Humberside the lot that have seriously mismanaged a number of CRB/child protection matters/checks in recent years (I will be no more specific)?   Could it be that their use of language is so confused as to be obscure?!

Not sure about that. All I know is that the word "Humberside" is offensive to all true Yorkshire folk.
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Re: Police introduce charges for non-emergency cal
Reply #297 - Nov 2nd, 2009 at 10:56pm
 
Dave wrote on Nov 2nd, 2009 at 7:36pm:
Not sure about that. All I know is that the word "Humberside" is offensive to all true Yorkshire folk.



Damn right it is!


I refuse to acknowledge the word.  It is now obsolete.  I never asked for it.  I don't want it.

And I do not live on the side of a river  Angry

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Dave
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Re: Police introduce charges for non-emergency cal
Reply #298 - Dec 1st, 2009 at 5:30pm
 
Source: Hucknall Dispatch

http://www.hucknalldispatch.co.uk/news/Single-contact-number-for-police.5862604....

<<
Single contact number for police to cut confusion
Published Date: 27 November 2009

A NEW contact number will be officially launched by Nottinghamshire Police tonight (Friday November 27).

The number, 0300 300 9999, will replace the 12 numbers currently in use across the county. It can be used for all general and non-emergency calls to the police.

The motivation behind the move is to clear up any confusion caused by having several different numbers.

It is also hoped it will stop incorrect use of the 999 system.

The number has been in operation for several weeks. But it will get its official unveiling at Notts County Council's headquarters in West Bridgford.

A police spokeswoman said: "In the past, having multiple contact numbers has led to some confusion as to which number to use to contact police.

"When the switchover has been made, the same police staff will answer your calls. Your call will then be directed to the right person, department or police station, as it is now.

"The service will remain exactly the same. The only thing to change will be the number. Caller locations can also be identified so they can be put through to the correct station or police officer and the single number ensures equal costs for the whole county."
>>
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Dave
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Re: Police introduce charges for non-emergency cal
Reply #299 - Dec 7th, 2009 at 11:35pm
 
A year after launching its 0300 non-emergency number, West Mercia Police has revealed that over 70% of calls that it received in October were to the new number. To promote it further, it is advertising on the side of 40 buses in the area:

http://www.westmercia.police.uk/news/news-articles/bus-adverts-to-promote-0300-3...

http://www.kidderminstershuttle.co.uk/news/4774652.Buses_have_police_s_number/
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« Last Edit: Dec 7th, 2009 at 11:42pm by Dave »  
 
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