Welcome, Guest. Please Login or Register
SAYNOTO0870.COM

<---- Back to main website

 
Home Help Search Login Register

Pages: 1 ... 19 20 21 22 23 
Send Topic Print
Police introduce charges for non-emergency calls (Read 403,959 times)
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Surrey Police puts number change on back burner
Reply #300 - Dec 9th, 2009 at 1:25pm
 
Source: getsurrey (Surrey Advertiser)

http://www.getsurrey.co.uk/news/s/2062281_councils_0300_phone_numbers_a_beacon_f...

<<

Council’s 0300 phone numbers 'a beacon for others'

By Richard Pain
December 09, 2009

ONE year after their introduction, Surrey County Council has hailed its low-cost contact telephone numbers as a success.

But plans for Surrey Police to introduce a similar scheme appear to have been put on the back burner.

[…]

Two years ago, Surrey Police confirmed it was looking at scrapping its non-emergency 0845 contact number in favour of a cheaper alternative.

Mooted options included an 03 prefix or a local 01483 line.

However, Surrey Police said at the time that migrating to a new number would be expensive and the force is now on the brink of a major restructuring programme as it looks to drastically reduce costs.

Dave Lindsay, a spokesman for the Saynoto0870 campaign, has previously written to the force urging it to change its number.

He said: “The Saynoto0870.com campaign is delighted at Surrey County Council’s achievement and holds it up as a beacon for many others to follow.

“We would like to take this opportunity to renew our call to Surrey Police to abandon its 0845 number, which penalises mobile callers with charges of 40p per minute.”

>>


To read the article in full, follow the link.
Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Re: Police introduce charges for non-emergency cal
Reply #301 - Dec 19th, 2009 at 7:36pm
 
Source: BT Today

http://www.btplc.com/today/art89745.html

<<

Alternative to 999 a hit

Monday August 24th 2009.   Posted: 14:20

A non-emergency phone service BT manages for London’s Metropolitan Police has proved so effective that it has led to a reduction in inappropriate calls being made to the 999 service.  

The 0300 123 1212 service, launched at the end of last year, now receives between 4,500 and 5,000 calls a day from the public.

[…]

>>
Back to top
 
 
IP Logged
 
Heinz
Supreme Member
*****
Offline



Posts: 1,362
Essex
Re: Police introduce charges for non-emergency cal
Reply #302 - Dec 22nd, 2009 at 3:19pm
 
I didn't see this at the time (don't work in London any more) but I wonder why they didn't pick 0300 230 1212 (to semi-mirror 020 7230 1212)?
Back to top
« Last Edit: Dec 22nd, 2009 at 3:21pm by Heinz »  

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
WWW  
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Re: Police introduce charges for non-emergency cal
Reply #303 - Dec 22nd, 2009 at 9:41pm
 
Heinz wrote on Dec 22nd, 2009 at 3:19pm:
I didn't see this at the time (don't work in London any more) but I wonder why they didn't pick 0300 230 1212 (to semi-mirror 020 7230 1212)?

Maybe because the prefix 0300 230 is not allocated to any telecommunications provider.

I think 123 is far more memorable and the volume of calls would suggest that it is doing its job.
Back to top
 
 
IP Logged
 
Barbara
Supreme Member
*****
Offline



Posts: 598
Re: Police introduce charges for non-emergency cal
Reply #304 - Dec 23rd, 2009 at 9:12am
 
Just on a minor point of interest, for those of us who are of an age to remember (from early childhood I stress) old police programmes where I'm sure I remember the Scotland Yard number was Whitehall 1212 so at least they've kept the last bit.  As I say irrelevant but of historical interest.
Back to top
 
 
IP Logged
 
WMP
Ex Member


Re: Police introduce charges for non-emergency cal
Reply #305 - Dec 23rd, 2009 at 12:34pm
 
West Midlands Police will change its main switchboard number on 6 April 2010 from 0845 113 5000 to 0345 113 5000.

This has been announced in an internal publication.
Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Re: Police introduce charges for non-emergency cal
Reply #306 - Dec 23rd, 2009 at 3:10pm
 
Source: West Midlands Police Authority

http://www.west-midlands-pa.gov.uk/documents/committees/public/2009/06_PolAuth_1...

10th December 2009

MONITORING AND OVERSIGHT OF THE POLICING PLEDGE
Report of the Chief Constable

From bottom of page 2:

Quote:
A new 0345 (free phone) single non-emergency telephone number has been approved with a target date for implementation of April 2010.


I just hope that this misinformation about it being a "free phone" number will not make it into publicity material.
Back to top
« Last Edit: Dec 23rd, 2009 at 3:24pm by Dave »  
 
IP Logged
 
derrick
Supreme Member
*****
Offline



Posts: 1,124
Re: Police introduce charges for non-emergency cal
Reply #307 - Dec 31st, 2009 at 11:38am
 
Dave wrote on Dec 23rd, 2009 at 3:10pm:
Source: West Midlands Police Authority

http://www.west-midlands-pa.gov.uk/documents/committees/public/2009/06_PolAuth_1...

10th December 2009

MONITORING AND OVERSIGHT OF THE POLICING PLEDGE
Report of the Chief Constable

From bottom of page 2:

Quote:
A new 0345 (free phone) single non-emergency telephone number has been approved with a target date for implementation of April 2010.


I just hope that this misinformation about it being a "free phone" number will not make it into publicity material.




I emailed Kevin Doyle,(the inspector mentioned on the link), on 24th December pointing this out, received an auto email back that he was out of office until 30th, he opened the email today,(31st) and has sent a reply;-

"
Good morning,

Thank you for this. The error has already been identified.
The Chief Constable has actually issued a webcast to our staff outlining the arrangements with the exact detail you have pointed out.

Regards,
Kevin Doyle

Chief Inspector 6881

Neighbourhood Policing Lead

Room 309

West Midlands Police Headquarters

Lloyd House

Colmore Circus Queensway

Birmingham

B4 6NQ

External 0845 113 5000

Internal 7630 6676

k.d.doyle@west-midlands.pnn.police.uk
"

Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Lincolnshire Police 0300 111 0300
Reply #308 - Jan 7th, 2010 at 1:03pm
 
Source: City of Lincoln Council

http://www.lincoln.gov.uk/news_det.asp?sec_id=4405&art_id=14058

<<

New number for non-emergency police calls

Date published: 6th January 2010

A single number for non-emergencies is now in use by Lincolnshire Police.

The number, 0300 111 0300, has been set up to make it easier for people calling the police when there isn't an emergency.

The new 0300 number will cost about the same or less than a local call - wherever in Lincolnshire the call is made from.  The calls will be answered by thh same local people in Lincoln as before the change, who will be able to offer local advice and deal with enquiries.

Emergency calls should still go through 999.  An emergency call is defined as any enquiry that relates to the following:

   * violence being used or threatened
   * a danger to life
   * a crime is in progress or an offender has been disturbed
   * an injury road collision
   * a non-injury road collision causing serious traffic congestion

>>
Back to top
« Last Edit: Jan 7th, 2010 at 1:04pm by Dave »  
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
West Mercia Police withdraw old 0845 number
Reply #309 - Jan 12th, 2010 at 11:30pm
 
Source: Kidderminster Shuttle

http://www.kidderminstershuttle.co.uk/news/4842162.Old_police_number_to_be_withd...

Quote:
Old police number to be withdrawn
7:10am Monday 11th January 2010

West Mercia Police is advising people that they need to use the force’s new non-emergency number as the old 0845 number will be taken out of use tomorrow.

In November 2008, West Mercia Police launched its new 0300 333 3000 number, replacing the old 0845 number, which will no longer be available from tomorrow.

It was replaced in response to concerns raised by local people about the cost of calling the force via the 0845 number, which could be expensive via certain providers and mobile phones.

[…]
Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Re: Police introduce charges for non-emergency cal
Reply #310 - Jan 13th, 2010 at 12:59am
 
Staffordshire Police uses two 0300 numbers. Firstly, there's the main non-emergency one which is 0300 123 4455.

Then there's 0300 123 2345 which allows callers to be put through directly to officers on their Airwave mobiles, or to voicemail if not on duty. It answers with a prompt which requests a five digit number:

http://www.staffordshire.police.uk/policing_staffordshire/sot/longton/meir_north...
Back to top
« Last Edit: Jan 13th, 2010 at 1:05am by Dave »  
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Re: Police introduce charges for non-emergency cal
Reply #311 - Feb 25th, 2010 at 12:24am
 
Source: Humberside Police Authority, Isle of Axholme Police Authority Neighbourhood Panel
Date: 18 January 2010
Venue: Belton Park Pavilion

http://haxeyparish.org.uk/download/Police%20Authority%20Meeting%20Agenda.pdf

Quote:
Q - There was talk in the Authority of using a 0300 number as the 0845 number cost about 10p a minute.
RG - This was investigated by the force about 6 months ago but the cost to the force was excessive. They originally looked at 0800 numbers also but this would have cost the force about £1m to run which would have meant fewer resources or less Bobbies so you could have a free phone call. The local non-emergency numbers are paid for locally not nationally like 999. If you are with BT then 0845 and 0870 numbers are free now as part of your call package.
Back to top
« Last Edit: Feb 25th, 2010 at 10:26am by Dave »  
 
IP Logged
 
SilentCallsVictim
Supreme Member
*****
Offline


aka NHS.Patient, DH_fairtelecoms

Posts: 2,494
Re: Police introduce charges for non-emergency cal
Reply #312 - Feb 25th, 2010 at 9:34am
 
Dave wrote on Feb 25th, 2010 at 12:24am:
Source: Humberside Police Authority, Isle of Axholme Police Authority Neighbourhood Panel ...

Members may wish to follow discussion of both broader and particular issues raised by the quoted posting that continues here.
Back to top
 
WWW  
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Re: Police introduce charges for non-emergency cal
Reply #313 - Mar 17th, 2010 at 9:57pm
 
Source: Solihull Metropolitan Borough Council
Your Solihull, Spring 2010

http://www.solihull.gov.uk/Attachments/YourSolihullSpring2010p.pdf

Quote:
Force Adopts New Low-Cost Number

Members of the public will soon be able to contact their local police station using a new low-cost switchboard number.

The 0345 113 5000 number goes live from April 6, and will cost mobile phone callers just a few pence a minute.

In an effort to make a smooth switchover between numbers, the old 0845 113 5000 number will also remain active for the foreseeable future.
Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Re: Police introduce charges for non-emergency cal
Reply #314 - May 9th, 2010 at 5:23pm
 
Source: Greenham Parish Council

http://www.greenham.gov.uk/minutes/minutes100310.pdf

MINUTES OF THE MEETING OF THE GREENHAM PARISH COUNCIL
HELD IN ST MARY'S CHURCH HALL, GREENHAM
ON 10 MARCH 2010 AT 7.30 pm

Quote:
The Chairman said that he thought the 0845 non-emergency number dissuaded people from contacting the police due to its high cost, particularly from mobile phones. He suggested that an 0300 number would be more popular. It was agreed that this suggestion should be pursued, Government departments such as DVLA, FSA and many others are moving towards providing 0300 numbers or providing them as alternatives. The Clerk will investigate.
Back to top
 
 
IP Logged
 
Pages: 1 ... 19 20 21 22 23 
Send Topic Print
(Moderators: Dave, DaveM, CJT-80, Forum Admin, bbb_uk)

Website and Content © 1999-2024 SAYNOTO0870.COM. All Rights Reserved. (DE)
Written permission is required to duplicate any of the content within this site.

WARNING: This is an open forum, posts are NOT endorsed by SAYNOTO0870.COM,
please exercise due caution when acting on any info from here.


SAYNOTO0870.COM » Powered by YaBB 2.5.2!
YaBB Forum Software © 2000-2024. All Rights Reserved.


Valid RSS Valid XHTML Valid CSS Powered by Perl Source Forge