Another one for the Hall of Fame.

Source: NPIA

http://www.npia.police.uk/cra/

Quote:


It's great that it's a 03 number, but the misinformation about it being a freephone number is spreading to news briefings from police forces the press.  

Dave wrote on Jun 5^th, 2010 at 6:05pm:


I phoned them yesterday re this, and was told someone had emailed them also on Sunday, and that they where logging it to their web team, it has now been rectified and the wording re "freephone" omitted

It now reads;- "Only calls concerning the current CRA should be made to 0300 2000 333. This number is donated by Cable and Wireless and will only be available when a CRA has been activated."

Source: Hesters Way Partnership (HWP)

http://www.hwpartnership.org.uk/NCG%20HW%20S%20FG%20Minutes%2022%202%2010%20fina...

Hesters Way, Springbank and Fiddlers Green
Neighbourhood Coordination Meeting

22nd February 2010 – 11am – 1pm, St Silas Church Centre

Quote:

http://www.tring.gov.uk/info/minutes/council/acm2010.pdf

MINUTES OF THE THIRTY-SEVENTH ANNUAL MEETING OF TRING TOWN COUNCIL HELD IN
THE COUNCIL CHAMBER, THE MARKET HOUSE, TRING ON MONDAY 10th MAY 2010 AT 7.30 p.m.

… He [Councillor Berdinner] also raised the problem of Herts Constabulary still using a 0845 number for the general public to ring in non-emergencies. This was a premium rate number and was especially expensive to ring from a mobile phone. The Clerk was asked to write to the Chief Constable asking when a 03 number would be introduced, in line with most other constabularies, which afforded a connection at local rates. …

The movement away from police forces using 0845 numbers has now seemingly stopped, having previously been running at several a year. I hope that everyone does all they can to get the rest to switch over to 03.

The Scottish Parliament
PUBLIC AUDIT COMMITTEE
AGENDA
16th Meeting, 2010 (Session 3)
Wednesday 6 October 2010

http://www.scottish.parliament.uk/s3/committees/publicaudit/papers-10/paup10-16....

Members agreed to ask for an update on:
· Progress forces are making in adopting local non-emergency numbers and whether they are achieving the aims of improving access to non-emergency numbers and reducing the cost to callers. (paras 51-53)

Since the termination of the Single Non-Emergency Number project, forces continue to take different approaches to the development of local non-emergency numbers on the basis of force geography, contingency plans, marketing and re-branding costs, feedback from service users and the force’s own assessment of what constitutes best value.

Central: there have been no significant changes since 2009. The force continues to use a main number of 01786 456000 as well as local numbers for the Falkirk area, Callander etc.

Dumfries and Galloway: the force continues to use an 0845 number. They are continuing to maximise media and marketing opportunities to build awareness of this number. BT have confirmed that the average cost of a daytime call to this number from a BT landline is only 5p and an evening call 1.25p, although mobile charges will be higher.

Fife: in July 2010 the force completed a best value review of the Force Contact Centre. That review recognised the continuing misuse of the emergency 999 system and recommended a local marketing campaign to promote the use of the existing single non-emergency number (0845 600 5702.) The review has also recommended resolving more issues at first point of contact through closer links with partners, in particular Fife Council Contact Centre.

Grampian: there have been no significant changes since 2009. The force continues to use a single non-emergency number (0845 600 5700).

Lothian and Borders: the force is undertaking an end to end review of call demand and the processes involved in response to gain a better insight into the nature of the calls for service. Like Central, the force has one main non-emergency number (0131 311 3131) with an additional option outside Edinburgh of dialling local numbers at a local rate. Some consideration is being given to a move to an 0300 number.

Northern: local numbers are available as well as a force-wide non-emergency number (0845 600 5703.) Call handling is currently being considered as part of a shared services best value project.

Strathclyde: the force currently has a range of local non-emergency numbers which get directed to the force communications centre. Consideration is being given to the adoption of a single non-emergency number in the near future.

Tayside: Tayside replaced their 0845 number with an 0300 force-wide single non-emergency number in 2009, this reduced the costs to callers to a local call (irrespective of the carrier). The force is presently working with respective local authorities to scope the potential for the force to take local authority out of hours calls, this is anticipated to present future opportunities to integrate the use of the 0300 number with other non-emergency services locally.

Source: Sheffield Star

http://www.thestar.co.uk/news/Derbyshire-police-get-new-number.6652060.jp

Derbyshire police get new number
Published Date: 07 December 2010

Derbyshire Police is set to deactivate its old non-emergency number at the end of the month.

Its new number - 0345 1233333 - was introduced in December 2008 as the number to ring for non-999 calls.

…

Deputy Chief Constable Alan Goodwin said: "We introduced a new non-emergency number because the old number could not be used as part of a free-call package and it was expensive to ring from mobile telephones.

"During the last two years, we have been gradually phasing the old number out, replacing it on documents, leaflets and other literature.

"We hope that by operating the two numbers alongside each other for the past two years, people will now be used to ringing the 0345 number."

…