SAYNOTO0870.COM - Ideal World/Create & Craft (Ideal Shopping Direct)

cathy48 Newbie Offline Posts: 2 somerset Gender:	idealworld/create and craft telephone numbers Reply #15 - Aug 20^th, 2009 at 5:36pm can anyone give me a direct telephone number for customer services other than 08431680680
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cathy48

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Re: Ideal World TV
Reply #16 - Aug 20^th, 2009 at 9:04pm

Thank you to all that have sent in replies to my question either they want customers placing orders or like myself boycott ringing through to them, its their loss not mine, the website is equally as bad, if they want the custom they must bow down to us all and give us a free phone number, the automated line is even more expensive and keep us on the line for at least 10-20 minutes. while they connect you to an operator RUBBISH to them now that' Huh

s all i can say

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cvnwk

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Re: Ideal World TV
Reply #17 - Sep 24^th, 2009 at 8:50pm

Hi all

IW's telephony unit head- he must be a frequent visitor of this forum and he is trying hard to make money for his company by concealing the landline numbers for 0871 and 0843! (what a sicko).

What they do not understand is they are LOSING SALES VOLUMES just becuase people like me are reluctant to place an order seeing a customer service number starting with 0871/43.

(PS/Mods: I am not a newbie for some reason I couldn't recall my old username used may be a year ago or sometime in 2007, is there a way to search ? I do not remember my email address either, poor me getting old !)

Cheesy

Cya

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« Last Edit: Sep 24^th, 2009 at 8:53pm by cvnwk »

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Jarvis

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Ideal Shopping Direct
Reply #18 - Dec 18^th, 2009 at 2:08pm

Hi Can anyone help I am trying to contact customer services for this company, who`s address is Uint 1 & 2 St Davids Square, Fengate, Peterborough PE1 5YG. The number they list is 08431 680 680. I have looked them up on SAY NO TO 0870 and there is a number 01733 316200 listed, but when I ring this the very rude lady refers me back to the 08431 number and says there is no normal lanline number available.

I dont see why I should have to pay to get help and support on an item I have bought from them, can anyone help by giving me a number for either Customer Services, (allegedly) or Returns dept?

Cheers

Can I also take this opportunity to wish everyone who has helped me this year through this site a very Merry Christmas and a Happy New Year.

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Dave

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Re: Ideal Shopping Direct
Reply #19 - Dec 18^th, 2009 at 2:25pm

Jarvis wrote on Dec 18^th, 2009 at 2:08pm:

Can I also take this opportunity to wish everyone who has helped me this year through this site a very Merry Christmas and a Happy New Year.

Hi and thanks for the support. I have joined your posting to the existing thread for Ideal World. As you can see if you look back, a couple of years ago we did have alternatives but they were taken out of service.

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3XsAlady

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Re: Ideal World TV
Reply #20 - Dec 18^th, 2009 at 3:46pm

Hi Jarvis,

I can understand your frustration at not being able to contact IW & also the rudeness of 'that woman' I had a similar experience recently. If you email: idealworld@shoppingtelly.com with your complaint I'm hopeful that you will receive a call within the hour (not sure about week-ends though) I had the head of customer services call me within 20mins & he bent over backwards to help me & to resolve my problem. He actually restored my faith in IW. Hope this helps.
Kindest regards
3XsAlady

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« Last Edit: Dec 18^th, 2009 at 3:47pm by 3XsAlady »

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Dave

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Re: Ideal World TV
Reply #21 - Dec 18^th, 2009 at 5:21pm

3XsAlady wrote on Dec 18^th, 2009 at 3:46pm:

Hi Jarvis,

I can understand your frustration at not being able to contact IW & also the rudeness of 'that woman' I had a similar experience recently. If you email: idealworld@shoppingtelly.com with your complaint I'm hopeful that you will receive a call within the hour (not sure about week-ends though) I had the head of customer services call me within 20mins & he bent over backwards to help me & to resolve my problem. He actually restored my faith in IW. Hope this helps.
Kindest regards
3XsAlady

Thanks for that. I think it is worthwhile pointing out that idealworld@shoppingtelly.com is not a direct address to Ideal World. ShoppingTelly.com is a website dedicated to shopping TV channels in general and any messages sent to idealworld@shoppingtelly.com are therefore received by that site's admin team and forwarded on.

I Googled the e-mail address and one link (apart from this thread here) came up and that is a message from the ShoppingTelly.com site owner:

http://forum.shoppingtelly.com/forum/showthread.php?t=16718

He says that he has been engaging with Ideal World about its customer service and has setup the e-mail address. Any messages received will be forwarded on to the appropriate department within Ideal World.

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Jarvis

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Re: Ideal World TV
Reply #22 - Dec 18^th, 2009 at 5:26pm

Thanks for your help, I contected them, by the email address someone gave, asked them to ring me back, which they did within about 10 minutes and they have arranged collection of the item for next Tuesday!

Now that`s what I call service, if only companies went back to this type of service, instead of trying to rip customers off by using paid call lines, we would all be a lot happier.

Thank goodness for SAYNOTO0870 and all its contributers. Cool

Steve J

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jimjim

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Re: Ideal World TV
Reply #23 - Jun 6^th, 2010 at 11:04am

Searching channels last night came across Ideal World , spotted a new number 09056 20p a minute, well done a 100% increase Roll Eyes

if you read reviews of this channel they are nearly all negative with scathing mentions of "customer services in India keeping you on line trying to flog more stuff you don't want. A place in Hall of Shame I think is well deserved.

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« Last Edit: Jun 6^th, 2010 at 7:45pm by jimjim »

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CJT-80

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Re: Ideal World TV
Reply #24 - Jun 6^th, 2010 at 12:01pm

Bottom of the Ideal Word website (IW) is their "glorious" new number - which as jimjim pointed out a note saying it now costs 20p per minute (note from a BT Landline)..

My Mum used to buy stuff from CreatandCraft (which is part of the same group) but has found other places to buy from inc QVC UK (QVC UK) who have a FREE number to call..

I somehow think IdealWorlds days are numbered...

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Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com

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Dave

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Re: Ideal World TV
Reply #25 - Aug 8^th, 2010 at 6:49pm

I've found the Ideal World customer services number! Grin

It is 020 7649 7601 and this is answered with the same menu as the published premium 0843 168 0680 number. Wink

See this press release Ideal Shopping Direct:

http://www.idealshoppingdirect.co.uk/PR20080603a.asp

Quote:

Eckoh Wins New 3 year Contract with IDS

3rd June 2008

Ideal Shopping Direct plc ("ISD"), one of the UK's largest digital retailers, today announced a new 3-year contract with Eckoh plc ("Eckoh"), the UK's largest provider of hosted speech recognition services, for the provision of advanced speech recognition and interactive voice response (IVR) solutions for product ordering and customer service.

…

At the bottom it says "Eckoh provides automated services in virtually every industry sector for clients including TD Waterhouse, Vue Cinemas, William Hill, O2, Ideal Shopping Direct, DEFRA, The London Stock Exchange, the COI, National Rail Enquiries, AXA PPP healthcare, BSkyB, Parcelforce Worldwide, BAA, Barclays Stockbrokers, United Utilities and ScottishPower".

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CJT-80 Global Moderator Offline Posts: 1,714 Manchester Gender:	Re: Ideal World TV Reply #26 - Aug 9^th, 2010 at 9:03pm Well done Dave!
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Ideal World TV Reply #27 - Sep 13^th, 2010 at 2:24pm An alternative for the order line, 0905 648 4848, is 020 1104 8900. This is a "national dialling only" number, which means that the 020 code must always be dialled, including from a telephone line with a 020 number.
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deedeebee Newbie Offline Posts: 1	Re: Ideal World TV Reply #28 - Nov 27^th, 2010 at 1:49pm Thanks Dave, I used this and it saved me a fortune. Me and the wife had items missing etc and it was a 25 minute call!! - the SAYNOTO0870.COM Cavalry save the day again!!
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Dave

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Re: Ideal World TV
Reply #29 - Nov 27^th, 2010 at 1:59pm

deedeebee wrote on Nov 27^th, 2010 at 1:49pm:

Thanks Dave, I used this and it saved me a fortune. Me and the wife had items missing etc and it was a 25 minute call!! - the SAYNOTO0870.COM Cavalry save the day again!! Cheesy

Hello and welcome to SAYNOTO0870.COM.

Thanks for the feedback; the website relies on it to keep the best quality of listings. As you're a member of the forum, do post here to report any entries that require attention, i.e. numbers not working (say why, e.g. not recognised, always busy etc.), unverifieds that work and so on.

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