The geographical numbers you have got for ideal world tv do not work, i just tried to call them at 8:45pm.

01733316200-It is user busy tone all the time
02076497601-user busy tone
01733316676-left a msg with someones voicemail, see if they get back to me.
01733887123-not ideal world
02072098093-a voicemail msg from ideal world saying they called me today, cant do nothing else with the msg.
01733316302-it just goes to a persons voicemail

any1 got an idea what there geographical number is now?

tom25 wrote on Nov 12^th, 2011 at 8:10pm:


And it's not cheap:

09056 48 48 48 - Automated Ideal World OrderLine (Calls cost 20p per minute from BT landlines, other networks and mobiles may cost more)

The market leader is, of course, QVC - which offers 0800 numbers for all points of contact (ordering via their call centre, automated ordering and even their studio line).

I suppose some people will call Ideal World's Premium Rate number to order - but I know I never will (well, I never watch the channel so it'd be a bit difficult anyway).

This is what the email said:

Dear Customer

Thank you for your recent email dated 14/11/11.

With reference to your email, we would like to inform you that we do not have geographical numbers and these are only the contact numbers available

Ideal World – 09056 480 480*
Create and Craft – 09056 48 48 48*

*Calls cost 20p per minute from BT landlines, other networks and mobiles may cost more.

Customer Service : 08717 123 456*

*Calls cost 10p per minute from BT landlines, other networks and mobiles may cost more.

Should you have any further questions in relation to your query please respond to this email quoting Ref: SA564418X. Alternatively you can contact our Customer Service Department via telephone on 08717 123 456*.

I’ll summarise where we are with this one:

Numbers in are those which were listed in our database.

Previously Ideal World’s customer services number was 0843 168 0680 with the alternative . These answered with the same IVR (menu) and this was found to be so just over a year ago (see Reply #26). This follows an announcement that Ideal Shopping Direct’s ordering and customer services had been outsourced to Eckoh UK.

A more recent news release from Eckoh says that the contract has been extended until 2013. I suggest that this is where the alternatives to ISD’s ordering and customer services 08 and 09 numbers lie. My suspicions are further enforced by the fact that calling these published numbers, it rings momentarily (a fraction of a ring) and then trips (call is answered). This is the same response experienced when calling Eckoh’s numbers.

The numbers we have thus far are for:-

1. The head office which is based in Peterborough

Ideal Shopping Direct’s address is:

Ideal Shopping Direct
Ideal Home House
Newark Road
Peterborough
PE1 5WG

We have the switchboard number listed as whilst the published number is 0843 168 8888.

E-mail addresses are firstname.lastname@idealshoppingdirect.co.uk

Those numbers that were in the database are for the following members of staff:

• Gareth Parker
  01733 316302
  – Follow the link to a message posted on ShoppingTelly.com Forum from Mr Parker
   
• John Ackroyd
  01733 316676
  – Unverified entry said that Mr Ackroyd is Head of Customer Services whereas his LinkedIn page (follow link) says that he is Strategic Project Manager.
   
• David Peck
  01733 316678

There was also and which tom25 says aren’t for Ideal World. Previously we found that 887xxx numbers were for ISD’s office.

2. The old number provided by Eckoh UK

The number was previously found to go to the IVR on the published 0843 number. It still rings momentarily and, after a short period of silence, goes to network busy tone (long tone followed by short tone rather than the tones being of equal length, as with conventional engaged tone).

3. Market research calls from

020 7209 8093

This is a company called Avalon, as the message on 7209 8091 reveals. I suggest that this may be only market research for the company and nothing more.



In short, this is like looking for a needle in a haystack!

---

The following 08 and 09 numbers are in use by ISD:

• 0871 7123456 (previously 0843 1680680) Ideal World Customer Services
• 0905 6484848 Ideal World Orders
• 0871 7123455 (previously 0843 1680000) Create & Craft Customer Services
• 0905 6480480 Create & Craft Orders

http://www.createandcraft.tv/contactus

Quote:


Numerous obvious breaches of Regulation 41 of the Consumer Contracts Regulations 2013 are apparent in that list as well as a breach of the notice issued by PhonepayPlus about acceptable numbers for handling complaints about premium rate numbers. Mandatory call cost information for the 0843 number is also missing.

http://www.legislation.gov.uk/uksi/2013/3134/regulation/41/made

http://www.phonepayplus.org.uk/for-business/code-of-practice/code-compliance-upd...

http://www.cap.org.uk/Advice-Training-on-the-rules/Advice-Online-Database/Charge...