Hi

I am trying to find a geographical number for the above regarding Scotland.  I dialled bot 029204 28635and 029204 28100, but both times I was referred back to 08459 515151.  The two numbers given on the database are Cardiff numbers...  

Can you help?  I don't wanna pay over the odds to claim for it....  am I greedy or what???

Do you have an address for them? A geographical fax? Anything else that might shed light on where they are?

This is the contact for UK, so guess this includes our freinds in Scotland.

Go to..

www.thepensionservice.gov.uk/resourcecentre/winterfuel/home.asp

I have removed the two Cardiff numbers, 029 2042 8100 and 029 2042 8635, referred to in the OP as they are not recognised. I know, it's only taken two years to do this!  

A call to 0845 915 1515 says that callers can get more information from the website at www.thepensionservice.gov.uk/winterfuel. This is the old URL and helpfully only redirects to The Pension Services' homepage. 

The new URL is www.direct.gov.uk/winterfuel

From there, you can e-mail the helpline using the online form from the link on this page.


The main Winter Fuel page has a form to fill in, and hidden in the guide to filling it in is an address to send it to:

Winter Fuel
Unit 16
Coalfield Way
Ashby de la Zouch
LE65 1JF

A search of our forum for LE65 returns just one thread which also relates to Unit 16 Coalfield Way. That thread is for De Agostini UK and it is here. It turns out that this is an outsourced call centre provider Teleperformance (MM Group).

A search of the SAYNOTO0870.COM forum leads to threads for Environment Agency's Floodline and Identity & Passport Service. The latter says that they called from 0117 915 1900 which identifies itself as Teleperformance.

Teleperformance's public sector page makes mention of the work it does:
http://www.teleperformance.co.uk/publicsector.php



The International Pension Centre, whose contact details are here give a Newcastle-upon-Tyne address and 0191 contact telephone numbers.