SilentCallsVictim wrote on Apr 14
th, 2008 at 11:24pm:
Let us hope that Ofcom has indeed abandoned the daft idea of allowing an opt-out from what it sees as necessary regulatory measures through use of pre-call announcements, even if it allows its partners to pre-announce its own actions. We await the consultation document with interest.
Charges made by the security industry, rip-off or otherwise, are a matter for trading standards. So long as all costs (e.g. those for sensing equipment, call outs, regular maintenance visits, telephone line rental and calls) are properly declared to the customer, I see no problem in alarm providers moving over to 0871 or even 09xx numbers if the revenue share is an important part of the commercial basis for their complete service offering.
Ofcom knew about the technical problems with pre-call announcements in 2005, let us hope that it has learned its lesson.
Perhaps we should say little more until the consultation is published if this is imminent, although a second hand reference to "the next few weeks" does not cause me to hold my breath.
Ofcom's primary duty is now clearly focused on preserving the revenue stream for NTS suppliers and end-users. It used the 'get out' clause regarding PCAs as a cynical move to allow the remaining major 0870 users to shift to 0844 as th Feb deadline wasn't sufficient for the likes of Sky and the banks. The alarm PCA so-called 'issue' was simply a smokescreen. NTS revenue will continue, albeit on an alternative number range. Ofcom is not interested in the public, and never has been with respect to NTS. It allows scams and abuses. It takes no account of public or even parliamentary pressure. It simply passes the problem to another entity which also has little if any interest in addressing the underlying problem.
It doesn't matter who one turns to - Ofcom, ASA, Trading Standards, parliament - NTS revenue is a key part of OCP, TCP and end-user business strategy. Ofcom's own research shows an increasing number of people, often within the lower income groups, reliant upon mobile telephones as their only means of using telephony. Ofcom continually states that customers have a choice. Well, if you happen to live in Norfolk, your only choice in the provision of local council services is through Norfolk Council - there is little point in contacting say, Kent County Council. I choose Norfolk as it is an example of a massive 0844 abuser. So, if you are reliant upon a mobile phone, and are of limited income, and happen to need to contact Norfolk CC, you will be ripped off at up to 40p/minute. For what reason? SImply to generate a merry-go-round of cash to be shared amongst telcos.
Wonderful stuff, and no-one can put a halt to it as no-one gives a toss.