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0871 123-reg Rip-off (Read 6,041 times)
doug123
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0871 123-reg Rip-off
Nov 22nd, 2007 at 3:55pm
 
Hello from a newbie.

Had a lot of problems with a website and had to contact 123-reg.co.uk for tech support. The website and answer phone states calls are charged at 10p per minute. I checked my online phone bill and found that I was being charged 23p per minute.

Surely this must be totally illegal and immoral. This is a big company (Pipex subsiduary) - any suggestions what to do next. As it happens I later got through via the suggested numbers on the site here - on 2 occasions I was held in a queue for 30 mins and 40 mins - a lot of dosh for listening to Mozart.
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Heinz
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Re: 0871 123-reg Rip-off
Reply #1 - Nov 22nd, 2007 at 4:08pm
 
Welcome.

The maximum cost of a call to any 0871 number is 10p/minute from a BT landline.

Other line providers do not have to follow BT's charging structure but I'd have thought there'd be only about a 10% difference.

Who are you with?

Mobile providers are, of course, a law unto themselves.
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« Last Edit: Nov 22nd, 2007 at 7:58pm by Heinz »  

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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doug123
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Re: 0871 123-reg Rip-off
Reply #2 - Nov 22nd, 2007 at 8:06pm
 
Heinz,
Thanks for the info - I wasn't aware of that rule. I'm with Vonage (VOIP) - they have always been good so I am very surprised that it is they who are exploiting me (or tried to).
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mikeinnc
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Re: 0871 123-reg Rip-off
Reply #3 - Nov 23rd, 2007 at 6:13am
 
Looks like there are plenty of 0871xxx numbers in Vonage's charging chart at up to 14p per minute, but can't see any more expensive then that.

What a rip-off!  Angry
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