Quote:Mine is (01787 22xxxx in both cases).
Is the third digit (22x) the same or different? Looking at 01787 I can see two different exchanges in the 22xxxx range. If your exchange houses a VoIP interface point though, you could have a number within the regular numbering range (i.e. a number which could just as easily have been assigned to a regular line).
Quote:I did find the telephone thingy on the router and plugged the phone into it but it was my normal landline number, at least when I dialled my own number I got an engaged signal so I assume that is the case.
Are you actually using the BT Voyager router? I rather inferred that you might be from earlier comments, but I'm not sure.
If so, then as Dave said, I assume you had two connections to the line -- One from the DSL jack for broadband connection, and another from the "phone line" jack to your line via a filter.
With the Voyager router, any phone you plug into it will be connected to that incoming line unless and until the router successfully detects VoIP service. So if you don't actually
have VoIP service, when you pick up the phone you'll be connected directly to your regular (POTS - Plain Old Telephone Service) line.
The Voyager has a BBV light on the front which comes on when VoIP service is successfully connected. Once that's on, then the phone plugged into the back will ring for incoming calls on
either service, but when you pick up to make a call you will be using the VoIP line unless you dial 5 (or whatever other code you select) first to select your regular line.