Nick

Do what I did. Email them at customer-service@uk.orange.com and keep insisting that you want a call back.

Eventually it will work. I think that the secret is to answer every Email they address to you until you get your call back.

I have had my first call back which lasted for 45 minutes during which time they established there was indeed a problem, WOW! They promised me a further call today bu, nothing! My Emails now start again but only until the time my contract expires.

Terry

I looked around and this number is shown as the Helpline number (India). Although suggested by someone as an alternative, is shown as the Helpline (UK).

shown in various places as Customer support or Customer services (Broadband Access Service, Member Services and Payment Handling Services) so it may give only Startup support. (was previously for Wanadoo support)

shows specifically as support so be prepared for referal back to the 0905.

comes up as , but it's another number to try.

Please note that NONE of these has been tested so we'd appreciate some feedback as to whether they work or not. At least you save over 40p or so per minute, and as they're 24/7, even more than that evenings & weekends. If any are not 24/7, please let us know as well.

Now I don't know if you're having Startup Problems or not, but there is an 0800 for that specific support ONLY.

Let me know & I will post that as well.  

Also see the Orange Broadband Problems support website.

That is a BT problem but Orange support will go thru a check of all your bits first.

What you need to do is as follows:

1. Remove ALL other connections, extensions & adapters;
?

If NO, there is a BT LINE PROBLEM

If YES
2. Plug one of your into the Master Line socket and the phone into that;
?

If NO, there is a problem with the Line Filter; Swap filters and repeat step 2

If YES, you've fixed the fault;

Although carried on the same pair of wires, telephony and broadband are entirely separate and it is not unusual for one to work and the other not.

However, if she's just changed broadband provider, it's likely to be something the new provider did (wrong) or didn't do when they took over.

I have just been told by "Mark" a very helpful man at Orange as I was having issues with my wireless & talk package that Orange contract customers can now ring 550 off their mobile FOC for Broadband Tech support.

Re Orange/wanadoo  the numbers  01642 732772/3 no longer connect