Nothing to do with the Dave Clark 5 (for those old enough to remember!).  I am looking for a company called Bits and Pieces in Manchester (they make novelty jigsaws amongst other things).   Everywhere I look (their website, Yell.com) it refers to their 0870 number for customer services.  Despite sending three e-mails to them, I have had no respnse.

Anybody know them?

http://www.bitsandpiecesuk.com/

For Customer Service, please call us on 0871 989 7962.

I managed to get access to an "office" phone yesterday afternoon, called the number and there was a lot of pre-recorded announcements, only to end up finding that the office closed 5 minutes earlier.

Sorry, we are slightly at cross-purposes!   The "office phone", is one that I could use for ringing out to an 0870 number.  For obvious reasons I don't want to use my home phone, particularly if there is a recorded announcement you have to listen through.

Don't recall.  I had one lot of announcements, then a "live" Englishman who said he was going to transfer me to Customer Services (didn't say that they were closed), and then the recorded announcement started again, which included the time CS were open until (5 mins before I rang!). It was annoying that I had to listen to them twice.

I rang off, on the basis that the department I wanted, nobody was going to be there.

Sorry for the late response (bed called !!!).  I will try that.   Needless to say there is still no e-mail from them this morning.  I wonder if they even bother to monitor their e-mail box.  Thought would be to keep "plaguing" them with e-mails until they respond ... alternatively they may put a filter in for me, and delete!!!

I will try the American arm, but I don't hold out much hope there.

(Out till later this evening).

Did you have any luck with their American arm? Sounds like their UK arm is a complete shambles, and their 0871 number is there merely to make money from you...

I must admit I didn't try their American office.  What is NGN ?

I have just received an e-mail from them this morning saying that the product I ordered has been discontinued (they promised it would be back in stock today).  Great.   I am sending them a rude e-mail back, complaining about their 0871 number, and incorrect  information.

Hi Guys,

Possibly not strictly on-topic, I know but I hope you will thank me for the warning!
I ordered (most of my) Christmas presents from www.bitsandpiecesuk.com and paid them over £170.00
via Debit card online.Nothing has arrived to date, nor will it, apparently- after sending their Customer "Service" Dept  twenty or so emails, and receiving not one reply,(apart from a confirmation email which contained no order number or referece number!) I too reluctantly HAD to phone
their 0871 989 7962 line and was told that their "dispatch company " had gone into liquidation and that I
would receive a full refund. No apology, no email again, no phone call. Rang back a week later and spoke to another employee who did not know the name of the company that had gone bust,  was not interested in looking up my file and was generally unhelpful and unknowledgeable, possibly evasive, too.
Awaiting reply from Manchester City Council trading Standards at present. An internet search of their parent company, www.bitsandpieces.com revealed a string of similar events and complaints. I too, have spent many hours looking for a geographic number for this outfit, but without success.
Hoping this advice reaches you in time, sincerely.