Wintercorn Internet Consulting - http://www.wintercorn.com/ switches to 0800. Another business catching on to what customers want!

06/12/07

"Well, we've finally got an 0800 freefone number. After listening to client requests, and the imminent demise of 0870 numbers in 2008, we've got the first of a series of free contact numbers.

We plan to have them for sales, support and other departments so watch this space."

Hi, it's Wintercorn here.

I just thought I'd add a few comments after browsing our traffic logs and seeing a lot of referrers come from this site. 

Yes we've finally got an 0800 number and not without some hassle. We use BT Broadband Voice for our phone system and it seems to be a problem finding an 0800 provider who will route to 056x numbers. BT say it's exactly the same as a landline number both technically and billing wise, but many don't know this and only want to route to established landlines.

Also, the choice of good easy to remember 0800 numbers is quite small, unless you want to buy a premium number.

We finally went with a firm who had a good selection, no contract, good rates and near instant set up. They're called www.08direct.co.uk if anyone's interested.

We plan to have more for different departments and then migrate entirely over to an Asterix PBX where we can manage our whole telephone system.

The 0870 number will be kept on as long as people keep calling it and then left to wither away, but it's not promoted anymore.

Cheers 

www.wintercorn.com
Wintercorn Internet Consulting
Call free on : 0800 228 9933

The fax number has only been used about twice. I might even remove it. It's a fax to email service and when the Asterix PBX comes online we'll have more flexibility about numbering.

I didn't want to promote the 056x number as very few people know what it is and also it might change over time whereas the 0870 / 0800 numbers won't and can be diverted should the need arise.

I'll look into the announcement on the 0870 line. I'm not sure it's possible as it was a free service and is now discontinued, except for ours. 

www.wintercorn.com
Wintercorn Internet Consulting
Call free on : 0800 228 9933

wintercorn wrote on Jan 2^nd, 2008 at 7:03pm:


That sounds like a good idea to me . I know that seeing the 070 number put me back a bit...

wintercorn wrote on Jan 2^nd, 2008 at 7:03pm:


As Keith mentioned, adding it as an alternative might be an incentive (even if it comes with a disclaimer saying it may change in future) and it won't cost you anything if people call that in preference to your 0800 number (which will say you a few bob!)

wintercorn wrote on Jan 2^nd, 2008 at 7:03pm:


That was only a suggestion if it was feasible. If it isn't, it might be something worth mentioning when you contact clients (or if they contact you) - something to say in passing in case they have old literature with the 0870 number.

OK, the .info site is now updated. Thanks for that I forgot about it.

I'm going to leave the numbers as they are for the moment. There's not much cost in the 0800 number and I'd rather people called on that than the 056 one. Most calls will be business anyway so it'll pay for itself quite quickly.