SilentCallsVictim wrote on Jan 12
th, 2008 at 5:48pm:
Thanks for the consumer tip.
I have been recommended to use these services, but as the provider is are clearly unwilling or unable to operate properly I will avoid them. I would also strongly advise others not to provide credit card details to any organisation like this, if there was little hope of getting a genuine error (which any business is likely to make) corrected.
Should there be a saynoto18185.com website and a campaign to put these people out of business, or are some consumers happy to benefit from very low cost services run on very tight margins, which cannot fund overheads that could be thought necessary?
There are many such businesses in many sectors, many of which are celebrated and popular (until they crash). Regulators are reluctant to shut them down (as they probably should) because they fear being accused of being in league with the established industry and stiffling competition.
Sorry SCV but I don't regard the current failure to carry calls to all 03 numbers as primarily Finarea's fault but as Ofcom's fault for not making clear to all the intermediate telecoms carriers that Finarea deal with that the call should be carried at 01/02 rates.
Finarea have removed the bar from connecting calls through to 03 that used to exist and calls are only failing because the intermediate middle men they they are using to connect the calls have not removed the bar. This is because Ofcom in turn have failed to adequately communicate the situation.
Finarea are based in Switzerland and offer low cost call brands in many countries and their itemised billing is 100% accurate. My only ever previous complaint was about price rises that I did not always get email notification of.
But it is not Finarea's job to ensure that everyone involved in routing UK calls understands 03 calls are the same as 01/02 for consumer charges. It is Ofcom's job to ensure this as it is its regulatory rule. And it is Ofcom's incompetence that is causing the current failure to universally implement the rule. It is also Ofcom's pathetic lack of direct regulatory enforcement and fines that has caused its pronouncements not to be regarded as unbreakable rules by those in the telecoms industry.
As to Finarea's non membership of an ADR at the end of day I regard it as Ofcom's fault for not universally enforcing its rules and only acting after hundreds of consumer complaints are made. If Ofcom's rules are in effect largely voluntary for small telecoms providers and Switzerland is a long way from Ofcom's regulatory arm you can hardly blame Finarea from not incurring additional costs which appear to be largely voluntary.