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Virgin Media (Read 9,558 times)

petethetim Newbie Offline Posts: 11	Virgin Media Jan 22^nd, 2008 at 8:16am I would just like to ask do u think the service has got better or worse since NTL evolved into Virgin Media? , I ask because I struck a price deal with them in July 2007 & each month they charge me the wrong amount , & whilst I'm not out of pocket over it it is most tedious have to call & make them aware of this month after month
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Heinz Supreme Member Offline Posts: 1,362 Essex	Re: Virgin Media Reply #1 - Jan 22^nd, 2008 at 9:34am Why not write to them, explain what keeps happening and tell them you will leave unless they get future bills right?
Back to top	After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015 IP Logged

petethetim Newbie Offline Posts: 11	Re: Virgin Media Reply #2 - Jan 22^nd, 2008 at 10:36pm Heinz wrote on Jan 22^nd, 2008 at 9:34am: Why not write to them, explain what keeps happening and tell them you will leave unless they get future bills right? I have mate to no avail
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Virgin Media Reply #3 - Jan 22^nd, 2008 at 10:45pm petethetim wrote on Jan 22^nd, 2008 at 10:36pm: I have mate to no avail Have you written to the chief executive? His name is Neil Berkett (see here). Staff email addresses are firstname.lastname@virginmedia.co.uk
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petethetim Newbie Offline Posts: 11	Re: Virgin Media Reply #4 - Jan 23^rd, 2008 at 7:07am Dave wrote on Jan 22^nd, 2008 at 10:45pm: petethetim wrote on Jan 22^nd, 2008 at 10:36pm: I have mate to no avail Have you written to the chief executive? His name is Neil Berkett (see here). Staff email addresses are firstname.lastname@virginmedia.co.uk Thanks for the Pointer Dave
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irrelevant Senior Member Offline Posts: 409	Re: Virgin Media Reply #5 - Jan 25^th, 2008 at 7:52pm LOL... It's been going downhill ever since it was NYNEX round here ... we had cable modems in 1996 with them - 2Mbps years before ADSL .. but C&W took over and cancelled it all, saying the future was in TV, not Internet...
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petethetim Newbie Offline Posts: 11	Re: Virgin Media Reply #6 - Jan 25^th, 2008 at 9:28pm irrelevant wrote on Jan 25^th, 2008 at 7:52pm: LOL... It's been going downhill ever since it was NYNEX round here ... we had cable modems in 1996 with them - 2Mbps years before ADSL .. but C&W took over and cancelled it all, saying the future was in TV, not Internet... Showed you How much they had tested the market
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petethetim

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Posts: 11

Re: Virgin Media
Reply #7 - Feb 2^nd, 2008 at 9:25pm

petethetim wrote on Jan 23^rd, 2008 at 7:07am:

Dave wrote on Jan 22^nd, 2008 at 10:45pm:

petethetim wrote on Jan 22^nd, 2008 at 10:36pm:

I have mate to no avail

Have you written to the chief executive?

His name is Neil Berkett (see here).

Staff email addresses are firstname.lastname@virginmedia.co.uk

Thanks for the Pointer Dave Wink

high Dave tried it and it bounced back

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Virgin Media Reply #8 - Feb 3^rd, 2008 at 3:29pm petethetim wrote on Feb 2^nd, 2008 at 9:25pm: high Dave tried it and it bounced back Perhaps he has a middle initial in his address. Or do you know the name of some other senior person you could email such as customer services director?
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petethetim Newbie Offline Posts: 11	Re: Virgin Media Reply #9 - Feb 3^rd, 2008 at 4:55pm I stand corrected , The Man's Email was bounced back but I still got a call from his PA this afternoon at 1:45 & am now proud to be a Virgin Media Customer again
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Poll
Question: Was It Better Before the Advent of Virgin Media ?
Yes 5 (100.0%) No 0 (0.0%) Not Noticed Any Change 0 (0.0%) Total votes: 5 « Created by: petethetim on: Jan 22^nd, 2008 at 8:19am »