seantel wrote on Apr 23
rd, 2010 at 8:17pm:
Hey everyone , have just tried the Vanquis bank telephone number that is listed & worked up until yesterday , it now no longer works , could someone please have a look into this for me please. Many Thanks
The best person to help is you as you have tried the number! In future, when you post a report of a non-working number like this, please give the number or numbers you are referring to.
The main non-geographic premium number is 0871 770 5555 which is answered by an IVR (menu) with the following options:
1. Report card lost or stolen
2. Already Vanquis customer (requests 16 digit account number)
3. Information on how to apply for a Vanquis card or enquire about existing application
Some simple digging using the information (numbers) already in the database as a starting point yields the answers:
- Firstly, this same IVR, referred to as the "Main menu" is also on 0800 781 6314 and 01634 816370.
- Option 2, Customer Services with a prompt for the account holder's account number, can be reached on 01634 816351.
- To be put straight to a customer services operator (or into a queue for one), call 01634 816316 or 0800 377 7333 or 0800 019 0537.
- For Lost & Stolen, call 01634 816350 or 0800 783 9003.