SilentCallsVictim
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Good topic - Two further points.
It is a valid political position to believe that users should pay directly for public services, even up to the full cost. One must however surely agree that any charge should be clearly advised in advance. This cannot yet happen with most NHS services (excluding those subject to clearly presented fees that only apply to some users), because these are proudly delivered "free at the point of need". Many of us wish it to remain that way, even after 60 years, although argue that a change back to the previous consumerist situation is overdue.
If required to call a revenue sharing number, I always make a polite comment and ask if it is possible to call me back. Some, but not all, will do so happily. It is always fair enough to register a calmly-presented complaint, even if this is unlikely to compel an immediate change of policy. If one simply attacks the call centre agent, accusing them personally of robbery or worse, they are more likely to hang up on you than call you back.
Notwithstanding any assumptions that may be drawn from my nickname, I am not a great believer in the "silent protest" as a means of achieving change. It is very good for the soul (and perhaps the pocket) of the protester, and that is OK so far as it goes - indeed, that is the laudable main purpose of saynoto0870. If intended to exercise consumer power to actually affect a market, a company would only change its ways in order to increase its turnover and profit if the silent protesters are sufficiently numerous and "loud" to be noticed and understood.
David
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