I'm not sure who you sent the e-mail to, but if it is customer services, complaints or the hotel itself, then I think you are misguided as it's hardly their fault.
I would also advise not write such a message in that way. From the first paragraph I quote: "I take offense in being asked by
you to telephone the hotel directly primarily as I find the provision of 0871 numbers very annoying." So you were asked personally by the person you writing to that it was them that requested you to telephone the 0871 numbers? Perhaps they are
personally incensed by these numbers aswell, but as it's their job, then they must tow the company line. By being agressive you are less likely to receive an empathetic response.
Why is there is need to fill the message with "you"s and "your"s. I would stick to referring to "Travelodge" as a body. That way it is Travelodge that is requiring you to call these numbers and not the individuals within that organisation.
Decisions such as this to use 0871 are taken by senior management. If I were you, I would write to them. The executive team is
here. Jon Mortimore is the chief financial officer and is responsible for IT, so I would contact him. Maybe copy in the chief executive as well. A quick search reveals that email addresses are of the form firstname{dot}lastname{at}travelodge{dot}co{dot}uk
Remember, just expressing the facts is fine. It puts you off calling and gives you a poor opinion of their "brand" by using revenue sharing numbers.
On the subject of your request, from AA Members' Handbook Travelodge number is 01792 896222. There's no address in the AA bookso it could be any of the Swansea hotels.
An address is always useful:
Travelodge Swansea Central Hotel
Princess Way
Swansea SA1 3LW
Tel: 0871 984 6326
Fax: 01792 470427
The page on this hotel is
hereGoing by the fax number, I would be inclined to try 01792 470420 and other similar numbers.
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Travelodge - Swansea (Read 10,211 times)
