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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › Ofcom's response to silent call complaint

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Ofcom's response to silent call complaint (Read 13,520 times)

redant

Junior Member

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Posts: 86

Ofcom's response to silent call complaint
Mar 17^th, 2008 at 9:57pm

Not in reallity an 0870 complaint but something to share with other forum members. I have been plagued by "silent calls" from 0800 4088090. When I dial back I am advised Two Touch tried to cotact me on behalf of prestigeous customers BT, EDS(?) energy or Candis but were unable to contact me (even though I picked up the phone). I contacted Ofcon to be told "we don't deal with silent calls-are you registered with the TPS?" As I am I was told to speak to the TPS; and so I duly contacted the TPS who advised me "we don't deal with silent calls-contact the Information Commissioners Office". Duly contact the ICO who advise me "we don't deal with silent calls-contact Ofcom" So I duly contact Ofcom who advise me "we don't deal with silent calls-contact the TPS" Explain to Ofcom the that I have spoken to three organisations and none seem prepared to help. Ofcom insist that as it is a marketing call, even though I have never spoken to anybody, they can't help. At this point feel that it is all a waste of time. Arrive home tonight, dial 1471 to see who has called and lo and behold its 0800 4088090!!!! With respect to another forum member i'm a "silent calls victim"

~ Edited by Dave: Thread title amended

« Last Edit: Mar 17^th, 2008 at 11:07pm by Dave »

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NGMsGhost

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The Forum Ghost of NonGeographicalMan<b
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Posts: 2,720
Surrey, United Kingdom
Gender: male

Re: Ofcom's response to silent call complaint
Reply #1 - Mar 18^th, 2008 at 9:59am

Ofcom do have a responsibility for this issue and should take your complaint as our forum member SilentCallsVictim will I am sure be along to confirm shortly.

I would now email Ofcom CEO Ed Richards - ed.richards@ofcom.org.uk and their head of consumer policy - claudio.pollack@ofcom.org.uk - to complain about Ofcom's refusal to accept your complaint about this Silent Call.

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redant Junior Member Offline Posts: 86	Re: Ofcom's response to silent call complaint Reply #2 - Mar 18^th, 2008 at 6:39pm Many thanks for the advice NGMs ghost-will do as you suggest. Another call today from same number and silence yet again, I must be on a daily automatic dial up system. As I said yesterday it's getting a little frustrating now.
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evilmcwoo Newbie Offline Posts: 14 Essex Gender:	Re: Ofcom's response to silent call complaint Reply #3 - Mar 18^th, 2008 at 7:14pm The second company is EDF Energy.
Back to top	« Last Edit: Mar 18^th, 2008 at 7:24pm by evilmcwoo » IP Logged

Heinz Supreme Member Offline Posts: 1,362 Essex	Re: Ofcom's response to silent call complaint Reply #4 - Mar 18^th, 2008 at 7:33pm Which, IIRC, was formerly Powergen. Wrong! Eon used to be Powergen (see below).
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evilmcwoo Newbie Offline Posts: 14 Essex Gender:	Re: Ofcom's response to silent call complaint Reply #5 - Mar 18^th, 2008 at 7:55pm EDF used to be London Energy and is the default supplier for the MPAN 12 area. E.On was formerly known as Powergen. EDF deal with Distribution in the MPAN 10 area, which is east anglia and Essex - E.On (Formerly Powergen) is the default supplier for that area.
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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: Ofcom's response to silent call complaint Reply #6 - Mar 18^th, 2008 at 8:04pm ....and South East & South West. They took over SEEBOARD. http://www.edfenergy.com/html/showPage.do?name=edfenergy.about.ti
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evilmcwoo Newbie Offline Posts: 14 Essex Gender:	Re: Ofcom's response to silent call complaint Reply #7 - Mar 19^th, 2008 at 11:43am Yeah EDF did take over southwest/ seeboard. I'm talking about Eastern Elec > Powergen > E.On. They and EDF are two seperate companies. I have a map to explain... but i really don't think this really needs to go any further because this really isn't the point of my post.
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SilentCallsVictim

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aka NHS.Patient, DH_fairtelecoms

Posts: 2,494

Re: Ofcom's response to silent call complaint
Reply #8 - Mar 20^th, 2008 at 4:27pm

Sorry for the delay - I have been away.

The advice from NGMsGhost about Ofcom handling all Silent Calls is perfectly correct. I will spare you all the history and the reason for the confusion.

I was going to post to the forum today anyway to commend Ofcom on its sense of timing. It has chosen today to announce that it is imposing a £30,000 fine on Abbey for making Silent Calls. "A good day to break news about an ineffective action" perhaps? Even better chosen as the journalist who has done most to get this story into the public consciousness is away on holiday.

I can promise however that it will however not pass unnoticed.

Link to the Ofcom announcement.

I will attempt to post simple links to media coverage as it arises.

@fairtelecoms (tweets)