NGMsGhost wrote on Apr 19
th, 2008 at 1:31am:
At this very moment Ofcom is pursuing new enforcement efforts against telecoms operators failing to comply with their requirement to belong to an Alternate Dispite Resolution Scheme (Otelo or CISAS) so in view of these alarming problems with calls via the Finarea call products to mobiles and
their continued failure to ever reply to any customer complaints (even about serious matters like this)
it is clearly high time to encourage Ofcom to take enforcement action against the Finarea group brands. I did this previously with their then Director of Investigations (David Stewart) but Ofcom seemed to not bother to take any action. Their latest announcement seems to indicate a more proactive program by Ofcom in enforcing this matter.
See
www.ofcom.org.uk/media/news/2008/03/nr_20080331bNow I expect andy9 that you will as usual conform to type and say that if these call routing methods are cheap you don't care about them complying with the law etc, etc but this is actually a very serious fault in their call routing system that is clearly affecting hundreds of callers a week and Finarea's consumer interface methods are sufficiently non existent that nothing is done about it. The nearest alternatives for calling mobiles to Finarea do not cost that much more and if they can't comply with regulations while providing the service then they don't deserve to be in business.
I await the inevitable brickbat from the usual quarter in this forum.
Perhaps you could get Mr Stewart or any other Ofcom personnel to be more interested if you followed more conventional procedures and did not introduce off-topic information
NGMsGhost wrote on Apr 18
th, 2008 at 12:15pm:
Time for a complaint to 18185 but I give only a 1% chance of them bothering to reply.
It would be getting ahead of the facts to make a pre-emptive report to Ofcom about a lack of resolution to a complaint you have not yet even made
Or just at the moment misleading to imply that you already have
It is possible that this fault, which I agree is inconvenient and potentially alarming for some callers, is not yet reported to the company in either detail or extent, so kindly send in a report first, before you try to close the firm down
As for your advice to use only slightly more expensive calls providers, this blindingly obvious suggestion, if used as a double-check at the time, might have saved your alleged travel expenses