NGMsGhost wrote on Apr 15
th, 2008 at 6:04pm:
sherbert wrote on Apr 15
th, 2008 at 5:51pm:
I have to say that I have been with BT for 32 years and so far they have never given me any problems with the telephone or Broadband.
It would appear you have never moved home for instance then and that you are an undemanding broadband customer (not downloading movies or other large files). BT consistently get one of the worst customer ratings for broadband at
www.dslzoneuk.net ; Even TalkTalk now do considerably better than BT and their rating is rising month by month while BT's is not.
I am mystified at this bizarrely sense of loyalty and warm fuzzy feeling that some people seem to feel towards staying with the old bloated, highly inefficient state monopoly operator.
I have always found BT to have some of the rudest and most indifferent customer service staff of any company I know.
As I have said before NGM you have far more knowledge than a lot of us, but help me out on this. I thought the speed of Broadband depended on the distance you were from the exchange and also what type of 'wires & cables' were underground like if you have fibre optic or whatever and if that is the case it does not matter what supplier you have.
Also BT (formerly the GPO who also owned the Post Office who are now competing against their former parent company) invested in all the telephone infrastructure and are now forced to rent or lease it out to their rivals. So what I am saying is whoever you have your telephone or Broadband with it still belongs to BT in the first place. I would assume if you had your system with Talk Talk for example and your phone broke down, Talk Talk would get in touch with BT or Openreach to dig up the road and get it sorted, so surely the by going direct to BT you are cutting out the middle man?
I can not believe us millions of BT customers are as upset as you are. Perhaps you have been unlucky and have had a bad experience.
On another issue, until these companies bring their call centers back to the UK the customer service will never improve. O2 are certainly UK based and are very good. I did actually in my naivity email BT once having a moan about the Indian call centers and yup you have guessed right, the email went to India!!
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First Telecom - Interesting New Call Plan (Read 13,107 times)
