Source: getsurrey (Surrey Advertiser)

http://www.getsurrey.co.uk/news/s/2062281_councils_0300_phone_numbers_a_beacon_f...

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Council’s 0300 phone numbers 'a beacon for others'

By Richard Pain
December 09, 2009

ONE year after their introduction, Surrey County Council has hailed its low-cost contact telephone numbers as a success.

But plans for Surrey Police to introduce a similar scheme appear to have been put on the back burner.

[…]

Dave Lindsay, a spokesman for the Saynoto0870 campaign, has previously written to the force urging it to change its number.

He said: “The Saynoto0870.com campaign is delighted at Surrey County Council’s achievement and holds it up as a beacon for many others to follow.

“We would like to take this opportunity to renew our call to Surrey Police to abandon its 0845 number, which penalises mobile callers with charges of 40p per minute.”

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To read the article in full, follow the link.

Dave wrote on Mar 3^rd, 2010 at 2:44pm:


Can we assume that the only basis for this award of excellence is their decision to change to using a customer friendly 03 contact phone number and the fact that the employees are based in the United Kingdom (but sadly not in the County of Surrey) and not in India?

This is because as one who lives in Surrey and who has had to call this contact centre a number of times I have always found it to be particularly dumbed down useless and incompetent, especially when it comes to satisfactorily recording faults in the local highways network.