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Bogus expensive text messages from 69555 (Read 4,078 times)
ellen
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Bogus expensive text messages from 69555
Apr 28th, 2008 at 8:01am
 
I recently got my mobile phone bill and called O2 immediately. I had been charged for 4 texts from the number 69555, coming to a total of £5. I have never texted this number. I did not request these texts. They are all porn-related (i.e. text back for XXX etc.).

O2 customer services told me the company for 69555 is Bluestream Mobile Ltd. - based in London - with an 0871 number. I'm unsure if I copied it down correctly, but I can't find details about them here based on the company name: 0871 474275

I just want my £5 back! Any ideas?

EDITED: I just googled the company - their customer service number is 0870 063 1180
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« Last Edit: Apr 28th, 2008 at 8:03am by ellen »  
 
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andy9
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Re: Bogus expensive text messages from 69555
Reply #1 - Apr 28th, 2008 at 9:48am
 
It's also possible to search on here, which is the regulatory body for these services, and submit a complaint if you wish

http://www.phonepayplus.org.uk/numberchecker/NcdResults.asp
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ellen
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Re: Bogus expensive text messages from 69555
Reply #2 - Apr 28th, 2008 at 9:50am
 
Thank you for the link!

I gave in and called the number, luckily I got through to someone and (fingers crossed) the ball is rolling to get my money back. They tell me they have now taken my number off their database, they claimed I visited their website, which I definitely didn't! I think they are slightly dodgy, though.

Their site:

http://www.blue-stream.biz/
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