Virgin Charity line offers reduced price train fares for people working for charities.
The number is 08453050350
The call charges mount up if you use a mobile for calls (like I do!)
I cannot find an address for it but the call centre is definitely in India
Any help with finding a cheaper number to call would be very welcome!
Thanks - great site by the way, Im hooked!   

Hi, Thanks for getting back to me. All I have is this address which is where I once sent my tickets back to (below). But I dont think ticket sales (the 0845 number) and refund admin is done in the same place.
Charity Line Refund Department
PO Box 3050350
Edinburgh
EH11 3AF

There is no fax number or anything on the one official document I have from my institution giving details of how charity line works. Only the 0845 number for buying tickets. I think our institution registers with Virgin trains and provides proof its a charity so we have our own access number and can use charity line via the telephone number. Thats all I know! Mysterious huh?

Thanks Eve