In the unfortunate event you need to talk to the worst company on this planet.

This is the premium rate no:08708 501150 if you find yourself going round and round stupid submenus like a tumble dryier hitting 0 should get you stright to an agent.

Alternativly dial 01915127003 this is the international number and it'll get you through quicker and cheaper.

The Acton direct number is 0207 301  20 30 & ask for collections or delivery manger. Don't bother with anyone else they are all idiots.
Better still, use another carrier as these guys are crap.