Amongst others I complained to about this was OfCon, I have just received a response, typical useless OfCoN; -
Dear Mr ******
BBC HD trailer
Thank you for contacting Ofcom.
We've noted your concerns about promotions for the BBC's HD services, which directed callers to ring 08700 10 10 10. We understand you felt the reference to calls to that number costing no more than 4 pence per minute from a BT landline was misleading as this would not be the case.
Our understanding is that, while calls to 08700 numbers can be in excess of this cost as you illustrated, companies can negotiate particular rates for individual lines with these prefixes, and
on this occasion the BBC will have negotiated a 4 pence per min charge with BT for calls to this line.Ofcom can investigate complaints about incorrect billing or misleading references to call charges, but given the above, and that we've received no pattern of complaints to indicate consumers have been billed other than as detailed in these promotions, there don't appear to be regulatory grounds to intervene, and we recommend contacting the BBC directly with any feedback on this matter if you have not done so already:
PO Box 1922, Glasgow, G2 3WT
Tel: 08700 100 222
www.bbc.co.uk/complaintsYours sincerely,
Alistair Hall
Notice the complaints line to the BBC is 0870
And notice OfCon have assumed that
"on this occasion the BBC will have negotiated a 4 pence per min charge with BT for calls to this line. "What an arrogant lump of s*** OfCoN are!
I have replied back forwarding the email from Mr Stock and informing them that they were wrong,(so is OfCoN) and that it has been put right, but not by OfCon but through me.