SAYNOTO0870.COM - Post Office HomePhone 'free' customer care line

alecgallagher

Newbie

Offline

Posts: 5
bedfordshire
Gender: male

Post Office HomePhone 'free' customer care line
Jun 15^th, 2008 at 3:03pm

Apologies if this subject has come up before, but today I had to call the Post Office HomePhone customer care line, described as a Freephone number, which it appears to be - it begins 0800.

However, having dialled the number, one is given three options, and the only one for existing customers involves redialling an 0845 number, or waiting to be transferred automatically. So, it's only free while they're trying to sell you their product. Once you're signed up, you're treated with contempt, seemingly.

I've looked carefully through all the documents and terms & conditions stuff, but can't see any reference to this matter at all. I've written to them, and await their reply.

Back to top

IP Logged

Dave

Global Moderator

Offline

Posts: 9,902
Yorkshire
Gender: male

Re: Post Office HomePhone 'free' customer care lin
Reply #1 - Jun 15^th, 2008 at 3:55pm

If you refer to the Pricing Table on the first page you will see a note to say that the "Customer Careline" which is given as 0845 600 3210 is charged at the same rate as all other 0845 calls. During the daytime (6am-6pm) Monday to Friday it is the same rate as geographical calls with POHP. At all other times it is chargeable even though geographical calls are at no extra cost.

Back to top

IP Logged

derrick

Supreme Member

Offline

Posts: 1,124

Re: Post Office HomePhone 'free' customer care lin
Reply #2 - Jun 16^th, 2008 at 12:42pm

alecgallagher wrote on Jun 15^th, 2008 at 3:03pm:

Apologies if this subject has come up before, but today I had to call the Post Office HomePhone customer care line, described as a Freephone number, which it appears to be - it begins 0800.

However, having dialled the number, one is given three options, and the only one for existing customers involves redialling an 0845 number, or waiting to be transferred automatically. So, it's only free while they're trying to sell you their product. Once you're signed up, you're treated with contempt, seemingly.

I've looked carefully through all the documents and terms & conditions stuff, but can't see any reference to this matter at all. I've written to them, and await their reply.

?

Couldn't you just "wait to be transferred automatically."?

Back to top

IP Logged

tidyboy

Newbie

Offline

Posts: 1

Re: Post Office HomePhone 'free' customer care lin
Reply #3 - Jun 20^th, 2008 at 3:13pm

derrick wrote on Jun 16^th, 2008 at 12:42pm:

alecgallagher wrote on Jun 15^th, 2008 at 3:03pm:

Apologies if this subject has come up before, but today I had to call the Post Office HomePhone customer care line, described as a Freephone number, which it appears to be - it begins 0800.

However, having dialled the number, one is given three options, and the only one for existing customers involves redialling an 0845 number, or waiting to be transferred automatically. So, it's only free while they're trying to sell you their product. Once you're signed up, you're treated with contempt, seemingly.

I've looked carefully through all the documents and terms & conditions stuff, but can't see any reference to this matter at all. I've written to them, and await their reply.

?

Couldn't you just "wait to be transferred automatically."?

I've waited to be transfered, thinking that that i'm on a frecall number and i wont get charged, only to be charged for it on my account!! Seems like companies are using all they can to slime your money out of you. Thinking about how they can do this, It's easy!
They ahve your phone number on record, they can trace your telephone number, as they own your account and charge it to you for the duration of the call. Just be warned, if you are a customer of POHP, call from skype or from another landline if you can as they will charge you if they transfer you automatically.

Tidyboy

Back to top

IP Logged

gudman Junior Member Offline Posts: 89	Re: Post Office HomePhone 'free' customer care lin Reply #4 - Jun 20^th, 2008 at 4:49pm I can't understand this. If you ring an 0800 number it will be free from a land line. How can they trace and charge you for that call as you have rang only 0800 number. Please correct me if I am wrong. gudman
Back to top	IP Logged

sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: Post Office HomePhone 'free' customer care lin Reply #5 - Jun 20^th, 2008 at 5:00pm I would guess if you put 141 before an 084 or 087 number you will still get charged somehow.
Back to top	IP Logged

oldharryrocks Full Member Offline Posts: 134	Re: Post Office HomePhone 'free' customer care lin Reply #6 - Jun 21^st, 2008 at 1:17am It is not possible to change the price of a call in mid-flight. If a call originates as a Freephone Call from a landline then it will remain free throughout its duration irrespective of where its routed.
Back to top	IP Logged