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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › 0800 Numbers

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0800 Numbers (Read 30,365 times)

Fusion

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0800 Numbers
Jun 18^th, 2008 at 12:43pm

0800 numbers, often as a gesture of goodwill from companies, are a complete pain in the backside, if like me you only have a mobile. 0800 numbers are not included in my allowance so I have to pay extra.

Now here is a good example of good customer practice - Wandle Housing Assocation publish the 0800 number on the website, then say if you are calling from a mobile then you call the 020 number instead, which they then list.

This saves both them and me money - an absolute no-brainer! How can we encourage more companies to do the same?

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: 0800 Numbers Reply #1 - Jun 18^th, 2008 at 7:05pm Perhaps you would like to spare a thought for the charges those people calling you are incurring due to them being unable to telephone you on a geographical number.
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Fusion

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Re: 0800 Numbers
Reply #2 - Jun 22^nd, 2008 at 12:59pm

Dave wrote on Jun 18^th, 2008 at 7:05pm:

Perhaps you would like to spare a thought for the charges those people calling you are incurring due to them being unable to telephone you on a geographical number.

Fair comment, but Im rarely at home so having a landline would be a waste of time. If anybody calls my mobile from a landline I call them back with my inclusive minutes. As for businesses calling my mobile, I rarely give them my number anyway.

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: 0800 Numbers Reply #3 - Jun 22^nd, 2008 at 1:25pm On the subject of calling 0800 (and other freephone) numbers from mobiles, are you aware of the 020 dial through numbers you can use?
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SilentCallsVictim

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aka NHS.Patient, DH_fairtelecoms

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Re: 0800 Numbers
Reply #4 - Jun 22^nd, 2008 at 5:32pm

Dave wrote on Jun 22^nd, 2008 at 1:25pm:

On the subject of calling 0800 (and other freephone) numbers from mobiles, are you aware of the 020 dial through numbers you can use?

Does anyone know which charity provides this service and how it could be encouraged to promote itself more widely, so that all those who publish 0800 numbers could be advised to make mobile callers aware of this most valuable philanthropic gesture? or is this just a commercial loss leader that would disappear if too much attention were drawn to it?

@fairtelecoms (tweets)

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sa0001 Newbie Offline Posts: 15	Re: 0800 Numbers Reply #5 - Jun 22^nd, 2008 at 6:35pm I'm guessing if they are a telco they actually make a very small profit on the service as aren't telco's paid to deliver calls to 0800 numbers, ok it's likley to be very small amounts but hopefully it is a viable service (although not going to pay for the christmas party).
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nicholas43

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Re: 0800 Numbers
Reply #6 - Jun 23^rd, 2008 at 5:20pm

Finarea (18185 etc) does not offer calls to 0800 numbers. Presumably this is because Finarea has no way of collecting any of the ppm that the called party pays to the terminating provider. All this reinforces the point that 0800 numbers are costly for called parties, and pointless, or near-pointless, for most callers. Possible exception: little old ladies who are still on BT's light user tariff?

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Fusion

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Re: 0800 Numbers
Reply #7 - Jun 25^th, 2008 at 12:22pm

nicholas43 wrote on Jun 23^rd, 2008 at 5:20pm:

All this reinforces the point that 0800 numbers are costly for called parties, and pointless, or near-pointless, for most callers. Possible exception: little old ladies who are still on BT's light user tariff?

Back to my question - How can we encourage people to publish the geographical equivalent of their 0800 numbers? After all, it costs them money to receive the call and for those of us out and about using mobiles, they are pointless.

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Fusion Newbie Offline Posts: 20	Re: 0800 Numbers Reply #8 - Jun 25^th, 2008 at 12:23pm Dave wrote on Jun 22^nd, 2008 at 1:25pm: On the subject of calling 0800 (and other freephone) numbers from mobiles, are you aware of the 020 dial through numbers you can use? I have heard of them but have not found any that work. Could you advise me of some please? Thanks mate
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: 0800 Numbers Reply #9 - Jun 25^th, 2008 at 7:24pm Fusion wrote on Jun 25^th, 2008 at 12:23pm: I have heard of them but have not found any that work. Could you advise me of some please? They are 020 0222 0900 and 020 0222 0700.
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NGMsGhost

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r />

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Re: 0800 Numbers
Reply #10 - Jun 27^th, 2008 at 9:33pm

Fusion wrote on Jun 18^th, 2008 at 12:43pm:

if like me you only have a mobile. 0800 numbers are not included in my allowance so I have to pay extra.

Where do you use the internet then if you don't have a phone line or any broadband?

Also surely there are still quite a few phone boxes knocking about. Calling 0800 from one of those is still free even though calling 084/7 numbers from a phone box is very, very expensive.

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nicholas43

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Re: 0800 Numbers
Reply #11 - Jun 28^th, 2008 at 3:49pm

Am I right in thinking that calls from a phone box to 0800 are hugely expensive to the called party, and that therefore some users of 0800 numbers bar calls from phone boxes?
As to how we encourage well-meaning users of 0800 to publish a real number too, dunno. Ask them every time you phone, and keep pointing out that it would both save them money, and help people calling from mobiles?

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NGMsGhost Supreme Member Offline The Forum Ghost of NonGeographicalMan<b r /> Posts: 2,720 Surrey, United Kingdom Gender:	Re: 0800 Numbers Reply #12 - Jun 28^th, 2008 at 6:24pm nicholas43 wrote on Jun 28^th, 2008 at 3:49pm: Am I right in thinking that calls from a phone box to 0800 are hugely expensive to the called party, and that therefore some users of 0800 numbers bar calls from phone boxes? Not unless things have changed. 0800 calls work fine from phone boxes as far as I am aware.
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jgxenite

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read the instructions!!

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Re: 0800 Numbers
Reply #13 - Jun 29^th, 2008 at 12:11am

Surely an 0800 call from a phone box is either free, or charged at geographic rates. The inbound call (to the recipient of the 0800 call) would be charged at their provider's 0800 inbound rate (probably a few pence a minute) - it doesn't make any difference to them if the caller is calling from a normal landline, phone box or mobile phone.

I don't mind helping you with your request as long as you read the instructions!

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Dave

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Re: 0800 Numbers
Reply #14 - Jun 29^th, 2008 at 12:18am

nicholas43 wrote on Jun 28^th, 2008 at 3:49pm:

Am I right in thinking that calls from a phone box to 0800 are hugely expensive to the called party, and that therefore some users of 0800 numbers bar calls from phone boxes?

From BT Price List:

http://www.serviceview.bt.com/list/public/current/Call_Charges_boo/2-0020_d0e5.h...

Quote:

Subpart 1:Telemarketing Services Freefone, BT 0845, BT 0870, BT Contactcall 0844 and 0871, BT Call Director Services & BT 03

[…]

Payphones

There may be an additional charge per minute (in addition to the pence per minute rate set out in the Order Form or Charges Schedule as appropriate), for Calls to freephone numbers originating from public payphones, managed payphones and renters' payphones. This charge relates to the payment of a Payphone Access Charge as published by BT.

Edited:

This quote is to service providers and is in connection with incoming call charges.

« Last Edit: Jun 30^th, 2008 at 10:46am by Dave »

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